Part-Time Customer Service Representative

We are currently seeking self-motivated and solution-focussed Part-Time Customer Service Representatives to support our client in the not-for-profit sector in Bella Vista!
This position will see you working as part of a diverse team to provide exceptional service to customers, team members and stakeholders to achieve company goals and uphold organisation values. 
Please note, this role is based in the office. 
What's in it for you:

• Roles commencing ASAP - candidates must be available for an immediate start
• Temporary assignment until beginning of May 2024 - possibility of extension 
• Perfect for visa holders to gain experience in Australia, or those with full work rights that are looking for a new challenge!
• $32.73 per hour + super 
• Monday - Wednesday working hours 
• Integrate into a community-focussed business, offering you a fulfilling opportunity 

Key Responsibilities:

• Receive and handle inbound telephone calls from customers, employees and stakeholders, demonstrating exceptional Customer Service and empathy to find solutions to queries 
• Identify requests and gather information to ensure that queries are handled efficiently 
• Follow operations procedures to resolve requests, depending on the needs of the caller 
• Document details of calls in internal CRM's to ensure accurate information is being stored for future use 
• Take ownership of outstanding actions that were not immediately resolved during calls, following-up where required 
• Undertake outbound calls to communicate with customers or team members where required 
• Ensure that all communications and solutions provided are in-line with organisation values and operating procedures

You will need to:

• Experience in a call centre/high-volume Customer Service role is essential 
• Experience in the medical, healthcare, aged care, emergency or not-for-profit sectors would be beneficial 
• Candidates must be available for an immediate start
• Candidates must be happy to undergo a full police check

If this sounds like an opportunity you'd thrive in, and you are ready to make a real difference to the community, please apply today!