Address
Form of workCustomer Service for Local Council | Parramatta Location | Part Time Hours | February Start
Your new company
Exciting role working for a local government area located in Western Sydney providing multiple services to members of the public.
Your new role
- This position is responsible for working as a member of the Customer Contact Centre Team responding to customer enquiries and requests in a professional and timely manner.
- Your new role working as a Customer Service Officer, you will;
- Provide friendly, responsive & accurate information, advice & service to customers via the contact centre
- Accurately capture requests, manage customer enquiries, complaints, documentation or applications
- Also assisting front counter and administrative functions
- Always deliver an excellent customer experience, ensuring client needs and service targets are met or exceeded
- Develop positive and collaborative working relationships within the team
What you'll need to succeed
- Experience within a call centre or administrative environment (desirable)
- Strong attention to detail and demonstrated ability to operate effectively across multiple functions
- Fantastic written and verbal communication skills
- The ability to work autonomously, multi-task, prioritise and manage time effectively
- Problem-solving skills
- Identify priorities, meet deadlines and work under pressure
- Strong respect for confidentiality and privacy requirements
What you'll get in return
If you are successful in this role, you will receive a:
- Fantastic opportunity to work for a NSW Government Organisation
- Part Time Hours - 1 x 28 Hours (4 days a week) and 1 x 20 Hours (5 Days 10am - 2pm)
- 5 Month Temporary Position
- $32.73 p/h + Super
- Supportive and community-based team who enjoy working and have fun!
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to **************@hays.com.au
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
