Address
Salary- Lead the Enablement & Speciality Home Claims Partner Teams.
- Build and shape new teams and functions for Home Claims.
- Develop a culture of high performance, accountability and customer obsession.
- Brisbane, Toowoomba, Newcastle, Sydney or Melbourne location.
The primary purpose of the role is to manage the relationship with onshore and offshore partners and is accountable for Partner Performance and service delivery standards. This role identifies, designs and implements future partnering opportunities to unlock value for our business and customers outcomes.
What you'll do
- Manage partner relationships, ensuring smooth operations and addressing any concerns.
- Operational relationship management with external and internal stakeholders.
- Accountable for BAU operations and performance, ensuring targets are met.
- Ensure quality and compliance standards are upheld, accountable for initiative rollouts.
- Oversee BAU and project governance, including contracts and risk artefacts (MA, IRAT,PIA, BCP, RADM etc.)
- Validation of monthly invoice payments and raising requisitions in a timely manner.
- Arrange travel for BAU activities and support the development of Partnering Advisors.
- Represent the team in various business forums, providing insights and updates.
- Lead projects and initiatives, working closely with the Partnering Manager.
- Conduct scope and FTE analysis, oversee WFM activities, and manage SOAP writing.
- Coordinate pre/post diagnostics activities, develop NDA's and communications plans.
- Create timelines for project rollouts and ensure project-related governance compliance.
- Manage technology resources and bandwidth, including VPN and telephony.
- Provide regular project updates and communications to stakeholders.
- Conduct Project PIRs to assess success and track benefits.
- Develop and maintain competency frameworks.
- Arrange travel for project-related activities and support Project PIRs as needed.
- Minimum 3 years' experience in people leadership.
- Ability to work in a fast paced environment.
- Flexibility in working across various areas of Home claims partnered work.
- Proven experience in working with partners'.
- Experience in leading/rolling out projects.
- Home Claims process knowledge.
- Working knowledge of the Insurance Industry principles and regulations.
We're proud to be a part of the Suncorp Group family alongside some of Australia's most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you're guiding people through life's biggest moments or providing them with support in times they need it most, you'll be driven forward by our shared customer obsession and supported at every step of the journey.
Chase the sun, apply today!
Important note: In July 2022, Suncorp announced to the market that it had entered into an agreement to sell the Suncorp Bank business to Australia and New Zealand Banking Group Limited (ANZ) (the Sale). The Sale remains subject to regulatory and government approvals (including Australian Competition Tribunal approval). If all approvals for the Sale are received, this role will transition to Suncorp-Metway Limited (SML) which will become part of the ANZ corporate group.
By applying for this role, you agree that Suncorp may provide your application details (which may include your personal information) to ANZ if/when the Sale is finalised if (a) the recruitment process is still underway, or (b) your application for this role is successful. You also acknowledge that if/when the Sale is finalised ANZ may conduct pre-employment screening checks as part of their profile process. Please see the Applicant Privacy Statement for more detail.
