AddressWe care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most.
We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part of an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.
Let's care for tomorrow, so we can create a better future together, for everyone.
You'll be responsible for:
- Ensure compliance with AAL Parts Cost control process and guidelines.
- Ensure the charges contained on repairer invoice are consistent with the amounts authorised by Motor Assessors and the current manufacturers' list prices.
- Provide repairers with the prompt resolution of complaints, specifically including issues with repair invoices and other items that are flagged for review.
- Communicate the basis for any adjustments made to invoices with repairers and respond to any feedback received in an appropriate manner.
- Maintaining accurate records of all adjustments/savings identified.
- Reviewing of Windscreen/Glass Claims to insure they are Fair & Reasonable.
About you:
- Suitable candidates would benefit with some form of Parts Interpreter / Motor Spare Parts Industry experience.
- Motor Vehicle Assessors with current trade qualifications are encouraged to apply.
- Good understanding of the Motor Vehicle Insurance Industry and the Repair Industry Code of Conduct.
- Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
- Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools.
- Excellent verbal and written communication skills.
What's on offer:
- Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- Insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.
About Allianz At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustments and support If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to *******@allianz.com.au for a confidential conversation.
Join us. Let's care for tomorrow. www.allianz.com.au/careers
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