Pathways Officer

As the Pathways Officer, they will assess and respond to customer needs, providing responsive services to assist with immediate and long-term housing needs, ensuring customers understand the assistance options available to them and facilitating access to appropriate services. Work in partnership with place-based stakeholders to assist customers to access appropriate housing solutions and make appropriate links to support services.

Establish, strengthen and utilise strategic networks with non-government and government human service providers, temporary accommodation providers, support agencies and local government agencies. Participate in local initiatives to improve inter-agency linkages to service delivery. Develop effective relationships and networks within the broader housing and support system. Provide advice to regional management and key government stakeholders on a range of issues impacting on housing and homelessness services outcomes in relation to the in-place response.