Patient Administration Clerk

Welcome to St John of God Health Care

St John of God Health Care is one of the largest private providers of health care services in Australia, employing more than 16,000 employees (caregivers). We operate 27 hospitals and services comprising more than 3,500 hospital beds, including home nursing, disability services and social outreach programs.

As a Catholic, not-for-profit group, we invest all profits to the communities we serve by updating and expanding our facilities and technology; expanding existing services and developing and acquiring new services; and providing Social Outreach services to people experiencing disadvantage to improve health and wellbeing.

St John of God Bendigo Hospital is a 122-bed contemporary private hospital located in central Victoria providing high quality acute medical and surgical health care services for people in Bendigo and surrounding areas.

Your role at St John of God Bendigo Hospital
To ensure the efficient running of the Patient Administration Services Department including Reception, Switchboard and Admissions/Discharges.
To provide an efficient and courteous customer orientated information service to patients, visitors and staff.
The Position

• Ensure the collection of all required data and the accuracy of all information.
• Ensure patient medical record is available on admission.
• Activate patient pager system.
• Accurately and efficiently, complete admissions on IBA.
• Consider at all times the needs of the Patient and the current Privacy legislation.
• Ensure all documentation is clearly understood and signed by the Patient including claim form documentation.
• Make welcome & attend to all visitor enquires including directing people.
• Ensure the reception area is well lit, an appropriate temperature and neat and tidy at all times.
• Perform all usual Switchboard functions including answering, connecting patients to requested numbers, message taking, paging as per script.
• Ensure Stationery supplies are adequate and order as required (twice weekly).

You will have proficient knowledge of the health industry and health funds - Preferably within a hospital setting and understanding of medical terminology.
To succeed, you will have sound interpersonal skills and the ability to communicate effectively with hospital colleagues, patients, families, medical staff and members of the public.
Above all, patient care will be at the core of everything you do committing to and supporting our Mission and Values.
Applications will be considered for Full-time, Part-Time and Casual positions as they become available over the next six months.
The Benefits:

• Salary: $56,000 to $58,000 per annum, plus 11% superannuation
• Casual and permanent positions available
• Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:
• Novated leasing
• work related expenses
• self-education and
• additional superannuation
• A healthy work-life balance through flexible work options, additional purchased leave and well-being programs
• Employee discount on St John of God Hospital & Medical Services and Private Health Insurance
• Dynamic multidisciplinary team

St John of God Health Care embraces diversity and strongly encourages applications from Aboriginal and Torres Strait Islander peoples and people with disabilities. We are committed to providing a safe environment for all children and vulnerable people in our care and proactively take measures to protect children/vulnerable people from abuse.

All caregivers employed by St John of God Health Care are required to be vaccinated from Covid-19 and Influenza in order to fulfil the requirements of the role.

For enquiries contact Jules Castleton, Team Leader Patient Admissions, on (03) 5434 3273

Application closes on 10th April 2024