AddressWelcome to The Dental Boutique, where we blend exceptional dental care with luxurious comfort. Our clinic is renowned for its sophisticated ambiance, state-of-the-art facilities, bespoke patient services, and a dedicated team of professionals who are committed to providing the highest standard of dental care. Our practice caters to discerning clients who have come to expect and deserve only the very best. We are currently seeking a polished and highly professional Patient Service Coordinator to join our team and work directly alongside the clinic owners to help us maintain our high standards of patient care and satisfaction.
Position Overview:
As our Patient Coordinator, you will play a pivotal role in ensuring a seamless and premium experience for all our patients. You will be the linchpin in our efforts to provide an exceptional patient journey from the first point of contact through to post-treatment follow-up. Your role will involve managing patient interactions, coordinating appointments, and ensuring a smooth and seamless experience for all our patients. Your commitment to excellence, warm demeanour, attention to detail, and outstanding communication skills will be crucial in upholding our practice's reputation of excellence.
Key Responsibilities:
- Greet and welcome patients with a friendly and professional attitude.
- Schedule and manage patient appointments using our dental software system.
- Answer phone calls, respond to emails, and handle patient inquiries promptly and courteously.
- Serve as the primary point of contact for patient inquiries, addressing concerns, and providing information.
- Maintain patient records with accuracy and confidentiality.
- Coordinate with dental staff to ensure smooth patient flow and efficient operation of the clinic.
- Process patient payments and handle billing inquiries.
- Ensure the reception area is pristine and inviting reception area.
- Assist with administrative tasks and special projects as needed.
Qualifications:
- Proven experience as a Receptionist or in a similar role within a high-end dental or healthcare environment.
- Exceptional communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to maintain confidentiality and handle highly sensitive information.
- A polished, professional appearance and demeanor.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
What We Offer:
- Working alongside like minded individuals and patients that value your assistance and guidance
- Competitive salary and benefits package.
- A supportive and collaborative work environment.
- The chance to work in a beautiful, high-end clinic with the latest dental technology.
How to Apply:
If you are passionate about providing top-tier customer service and want to be part of a leading luxury dental clinic, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this role to *****@thedentalboutique.com.au.
Join us at The Dental Boutique and contribute to an exceptional dental experience that our patients will never forget.
