Payments Officer

Gallagher Bassett is Australia's largest Third Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Drawing on our global network and extensive local resources, Gallagher Bassett provides customised claim and risk mitigation solutions that improve our clients’ outcomes. As pioneers in this fast growing sector, we continue to set the benchmark for quality, customer service and TPA systems across all insurance sectors.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 1,600 staff.

In the role of a Payments Officer you will be responsible for providing comprehensive administration and payments support function on behalf of Gallagher Bassett’s Return to work compensation claims teams. Assisting in the timely management of the return to work process for individuals that have experienced a workplace injury.

On a day to day basis you will:

• Provide a professional and customer focused payments service for all internal and external stakeholders regarding payment and general enquiries
• Support the claims teams through performing general administrative tasks as required
• Liaise with stakeholders for the accurate keying and processing of payments
• Ensure that all payments are processed promptly & accurately, and that all appropriate procedures have been complied with
• Maintain filing and data integrity standards within internal systems
• Monitor, process and action emails received in the shared email inboxes
• Data entry tasks including:
  • Maintaining filing and data integrity standards within internal systems;
  • Updating stakeholder details within internal database;
• Ensure that all payments are processed promptly & accurately, and that all appropriate procedures have been complied with including privacy standards

We are interested in hearing from people who have:

• Previous administration experience
• Previous data entry experience with a high level of accuracy
• Proficient with the use of Microsoft suite
• Experience working within a highly service focused customer service environment
• Excellent communication and interpersonal skills as well as a team player attitude
• Exceptional time management and organisation skills

Working with us:

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance! GB recognises that our benefits program holds a different value or meaning to each employee. At GB, there are a number of benefits available to our team to ensure we capture a wide range of products and services that we believe will positively impact our diverse workforce.

Just a few of our benefits include:

• Discounted Insurance
• Dress for your day
• Novated Leasing
• Flexible & hybrid working

To apply:

If this role sounds like your new career– we want to connect! Click on Apply for this Job. To be considered for this opportunity you must have right to live and work in Australia when applying. Agency applicants will not be considered for this position.