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SalaryThe PCW Team Leader provides direction and leadership to Personal Care Workers in the delivery of a high standard of quality care to Bolton Clarke’s clients in their own homes.Reporting into our Local Area Manager, you’ll work closely with our Management team and other stakeholders to ensure the team work in a flexible and collaborative manner to deliver positive client outcomes.‘A week in the life’
- Provide line supervision and support for a team of Personal Care Workers (PCW) ensuring they provide services at best practice standard and aligned to Bolton Clarke’s values and Code of Conduct
- Work closely with the Operations Manager and other key stakeholders to plan for future workforce forecasts.
- Actively monitor caseloads, new referrals, and allocations
- Work closely with the rostering/scheduling team to ensure that services to clients are not compromised and achieve optimum utilisation.
- Recruit, select, induct, and develop staff as well as actively supporting their safety, health and wellbeing and that of our clients.
- Ensure all participant plans meet compliance and reporting requirements.
- Ensure all reporting and documentation requirements are met, including completing and maintaining timely, accurate and efficient administrative and communication systems
- Supervise and support service coordination staff, including competency assessment and identification of training needs.
- Provide relevant and timely feedback to the Operations Managers relating to client issues, external provider issues or any other issues which may impact on the program or client care.
- $15,900 Salary packaging + $2,650 meal and entertainment allowance
- Career progression and development opportunities
- A very supportive, flexible, and positive team culture
- Uniforms provided - no need to choose your outfit every day.
- Health Insurance discounts with Medibank
- Employee Assistance Program
- Gym and Wellbeing benefits
- Employee referral program – earn $500 for referring your friends and family
- Reimbursement of $0.85per/km you travel when using your own vehicle
- Certificate IV Community Services, Certificate IV in Leadership/Management or equivalent with experience in a similar role.
- Excellent staff leadership and supervision capabilities
- Problem solving and decision-making skills with the ability to think on your feet.
- Highly developed assessment skills and the ability to creatively problem solve care situations.
- Excellent communication and interpersonal skills with a caring disposition
- Proven ability to contribute to and, work as part of a dynamic team in addition to operating independently.
- Demonstrated skills in networking, liaison and the development and maintenance of strong links with relevant service providers.
- Excellent organisational and time management skills and ability to work within limited timeframes.
- Well-developed written, oral communication and interpersonal skills, including the ability to lead discussions, problem solve, mediate, and resolve conflicts.
