AddressP&C Business Partner (Case Management Specialist)
Employment type: Temporary opportunities, 1 x up to 12 months, 1 x up to 6 months and a talent pool will also be created for future temporary and ongoing opportunities
Grade: Clerk Grade 7/8
Salary range: $106,024 plus base salary, dependent on experience (plus superannuation and leave loading
Location: Sydney, Gosford or Parramatta. Flexible/hybrid working arrangements
Benefits: Click here to learn more about the fantastic benefits available when working with the Department of Customer Service
Join our awesome team of sector leading People and Culture practitioners!
Are you ready to make a real impact? Look no further as we have two wonderful opportunities for talented People and Culture Business Partners to join our team of superstars. If you have an enthusiasm for case management, continuous improvement and empowering leaders with proactive education, this is the perfect role for you.
Dive into an exciting career with the Department of Customer Service (DCS) where your contributions will be valued, and your growth supported every step of the way. Our team is enthusiastic, driven and empathetic. People are at the heart of all we do and together, we will make a difference.
About the Opportunity
As a People and Culture Business Partner you will partner with twelve portfolios across the Department including the State Insurance Regulator (SIRA), Officer of the Building Commissioner, SafeWork, Fair Trading and Births Deaths and Marriages. You will make a mark by coaching and developing leaders, managing workforce capability, and delivering outcome-focused solutions.
A typical day of work for you might include:
- Partnering with people leaders to provide coaching and support for complex case management issues including but not limited to, managing conflicts, performance concerns, grievances, etc.
- Spotting opportunities for continuous improvement and leading the charge in designing process improvements, process maps and fact sheets
- Creating and delivering engaging training sessions that arm our leaders with the skills they need to succeed.
- Partnering with DCS Centre's of Excellence to support the safety and wellbeing of our employees.
Let's talk about you!
- HR pro- You've got solid HR case management experience (ideally two years plus)
- Improvement enthusiast- You live for finding ways to make processes more efficient and customer friendly
- Solution finder - You're proactive and love solving problems with innovative ideas
- Great communicator- Your interpersonal skills are top notch and you can build relationships at all levels.
- Culture fit- You're enthusiastic, resilient and thrive in a fast-paced environment. You're ethical and professional and uphold and promote public sector values.
Okay, so what's next?
Please submit your CV and a brief cover letter (no more than a page) outlining how your skills and experience are relevant to the position.
In your cover letter please include the below:
- Details of a complex case where you were the lead case manager and the outcome of this matter
- Your career aspirations and why you want to join our team
- The skills and experience you will bring to the role, and what you hope to get out of the role
- Your preferred work location and working hours
Salary Grade 7/8, with the base salary for this role starting at 106,025 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Isabella Cherry via ***************@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Thursday 4th July, 2024 at 10am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via ***************@customerservice.nsw.gov.au or 02 9494 8***.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
