AddressAssistant People & Culture Business Partner (Early Intervention)
Employment type: Multiple temporary opportunity up to 12 months - A talent pool will also be created for future temporary and ongoing opportunities
Grade: Clerk Grade 5/6
Salary range: $93,925 base salary, dependent on experience (plus superannuation and leave loading)
Location: Sydney, Gosford or Parramatta, with flexible/hybrid working arrangements
Benefits: Click here to learn more about the fantastic benefits available when working with the Department of Customer Service
Join our awesome team of sector leading People and Culture practitioners!
Are you ready to make a real impact? Look no further as we have a wonderful opportunity for a dynamic and detail oriented Assistant People and Culture Business Partner to join our team of superstars. If you have an enthusiasm for problem solving, early intervention case management, continuous improvement and empowering leaders with proactive education, this is the perfect role for you.
Dive into an exciting career with the Department of Customer Service (DCS) where your contributions will be valued, and your growth supported every step of the way. Our team is enthusiastic, driven and empathetic. People are at the heart of all we do and together, we will make a difference.
About the Opportunity
As an Assistant People and Culture Business Partner you will partner with business units across the Department and will make a mark by coaching and developing leaders, managing workforce capability, and delivering outcome-focused solutions.
A typical day of work for you might include:
- Building and maintaining strong relationships with a range of stakeholders
- Providing crucial early intervention support to people leaders on a broad range of case management issues
- Assessing people matters and either managing the matter as an early intervention case or triaging complex, high risk matters to the case management team
- Preparing documentation and reports on case management matters
- Managing the Operational Excellence team inbox
- Supporting the development and delivery of continuous improvement initiatives
- Creating and delivering engaging training sessions that arm our leaders with the skills they need to succeed.
- Partnering with DCS Centre's of Excellence to support the safety and wellbeing of our employees.
Let's talk about you!
- You are committed to ensuring customer service excellence in all interactions with stakeholders
- A background in HR, ideally with some focus on case management support
- Strong administrative and organisational skills
- Excellent written and verbal communication abilities and strong attention to detail
- You're enthusiastic, resilient and thrive in a fast-paced environment. You're ethical and professional and uphold and promote public sector values.
Okay, so what's next?
Please submit your CV and a brief cover letter (no more than a page) outlining how your skills and experience are relevant to the position.
In your cover letter please include the below:
- Your career aspirations and why you want to join our team
- The skills and experience you will bring to the role, and what you hope to get out of the role
- Your preferred work location and working hours
Click Here to access the Role Description. For enquiries relating to recruitment please contact Isabella Cherry via ***************@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Thursday 4th July, 2024 at 10am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via ***************@customerservice.nsw.gov.au or 02 9494 8***.
For more information, please visit
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