People and Culture Officer

This is an exciting opportunity to join our dynamic team where innovation, collaboration, and a people-first approach are at the core of everything we do. As a leader in the Food and Beverage Industry, we are committed to fostering a diverse and inclusive workplace culture where every induvial is valued and empowered to thrive.
  
About Us
Retail Food Group (RFG) is a global food and beverage company headquartered in Robina, Queensland. We are Australia’s largest multi-brand retail food and beverage franchise owner which also roasts and supplies high-quality coffee products. Our core focus lies with supporting its franchise partners to be more successful and to achieve greater profitability while at the same time working hard to ensure our customers enjoy the best products and services we have to offer.
  
The Role
We are seeking a passionate and experienced People and Culture Officer to join our People and Culture team here at Retail Food Group. The successful candidate will play a key role in shaping and implementing our people strategies and initiatives, with a focus on fostering a positive and engaging work environment, enhancing employee experience, and driving organisational success.

Key Responsibilities

• Collaborate with the Head of People and Culture to develop and implement policies, procedures, and programs that align with the company’s strategic objectives and promote a positive workplace culture
• Provide guidance and support to managers and employees on various People and performance matters, including performance management, employee relations and career development
• Oversee employee engagement activities and initiatives, including surveys, feedback sessions, and recognition programs
• Update and maintain accurate employee information
• Assist with all payroll related queries in consultation with the People and Culture Advisor and Payroll Manager
• Manage the new starter process including issuing of employment agreements in Employment Hero, following up of paperwork and ensuring completeness and accuracy at all times
• Manage any changes to employment conditions through appropriate paperwork and notification to relevant department heads
• Keep abreast of all Industrial changes including specific changes of the Awards Company Stores operate under
• Assist the Workplace Health and Safety Officer in the process for all Company Store WorkCover and Rehabilitation enquiries

  
Essential Criteria

• Proven experience in a similar role, with a strong understanding of HR principles, practices, and regulations
• Excellent interpersonal and communication skills, with the ability to build relationships and collaborate effectively at all levels of the organisation
• Strong understanding of Awards, Fair Work and WHS Legislation
• Previous experience with Payroll processing assistance
• High level of experience in Microsoft Office Suite
• High degree of accuracy and attention to detail
• Previous experience with JobAdder, Employment Hero or KeyPay is an advantage

  
For more information about RFG visit: www.rfg.com.au