AddressThe mission of Arkose Labs is to create an online environment where all consumers are protected from online spam and abuse. Recognized by G2 as the 2023 Leader in Bot Detection and Mitigation, with the highest score in customer satisfaction and largest market presence four quarters running, Arkose Labs offers the world's first $1M warranties for credential stuffing and SMS toll fraud. With 20% of our customers being Fortune 500 companies, our AI-powered platform combines powerful risk assessments with dynamic threat response to undermine the strategy of attack, all while improving good user throughput. Headquartered in San Mateo, CA, with employees in London, Costa Rica, Australia, India, and Argentina. Arkose Labs protects enterprises from cybercrime and abuse.
Position Overview
Arkose Labs seeks a dynamic People Operations Associate to join our Global People & Talent team. Reporting to the Director of Global Human Resources, this unique hybrid role encompasses some facilities management but is primarily a role in People Operations and human resources, supporting our vibrant team in Brisbane, Australia. As the key liaison for our WeWork space in the City Center, you will be responsible for coordinating the membership management of our dedicated space. You will be crucial in managing employee onboarding and offboarding processes, ensuring strict adherence to local employment laws, maintaining meticulous employee records, collaborating with the IT team for seamless equipment provisioning, and providing support throughout various stages of the employee lifecycle. Additionally, you will take charge of organizing regional events and contribute to upholding the company's core values.
Responsibilities
- Guide the seamless onboarding process for new hires, fostering a positive and welcoming experience. Collaborate with various teams to ensure that new employees have the requisite resources and information, providing assistance in completing necessary documentation.
- Maintain precise and confidential employee records, adhering to internal policies and local regulations.
- Stay abreast of local employment laws and regulations in Australia, ensuring strict adherence to legal requirements across all HR practices and processes.
- Oversee the complete employee lifecycle management for regional employees, prioritizing a positive employee experience at every stage.
- Support initiatives to enhance the overall employee experience, working collaboratively with the People Operations team to organize events, activities, and programs that cultivate a positive workplace culture and boost employee engagement.
- Conduct new hire orientation sessions to familiarize employees with company policies, culture, and expectations.
- Enforce HR policies, procedures, and programs to ensure compliance and foster employee engagement.
- Collaborate with cross-functional teams to coordinate training, development initiatives, and succession planning.
- Work closely with the local payroll provider to ensure timely payroll processing and reporting.
- Initiate and manage people-first programs and initiatives to ensure an optimal employee experience.
- Serve as the key liaison with WeWork, addressing and resolving membership issues, and ensuring a smooth working relationship with our shared workspace provider.
Must-Have's
- 3+ years of experience in HR/People Operations, preferably in a fast-paced and dynamic work environment.
- Knowledge of Australian employment laws, HR policies, and best practices.
- Detail-oriented with strong organizational skills.
- Effective communication and interpersonal skills to interact with employees, management, and external stakeholders.
- Ability to work independently and collaboratively in a cross-functional, global team environment.
- High level of integrity, confidentiality, and professionalism.
- Experience in onboarding, orientation, and employee lifecycle
- Employee engagement, training, development, and change management (with a strong focus on Culture)
- Must be based in Brisbane, Australia, and should be prepared to work from the office as needed to foster a collaborative and engaging work environment.
Nice to Have
- Proficiency in HRIS; experience with HR software is advantageous.
- Event management experience, both virtual and in-person
- Experience with general office management (e.g., replenishing office supplies, record maintenance, processing invoices/managing office budgets, designing/implementing/maintaining office procedures, etc.)
- Experience with online Security Compliance
- Knowledge of programs including but not limited to: MS Suite, Xero, Confluence, G-Suite
Why Arkose Labs?
Join an early stage, fast growing startup with pioneering technology built by passionate and ambitious people.
Work with some of the biggest names in the market, such as Microsoft, Paypal, EA, Github, Twitch, Roblox, Twilio, and Minecraft!
We value your unique contributions, perspectives, and experiences. Be part of a diverse and high performing environment that prioritizes collaboration, excellence, and inclusion. We hire the best, focus on their professional development, and offer support for continuing education.
We value:
- People - independent thinkers making data-driven decisions and taking project ownership
- Teamwork - building trust, respect, and integrity to openly communicate and constructively challenge one another
- Customer Focus - customer empathy and problem-solving obsession
- Execution - actions with precision, professionalism, and urgency
- Security - our lens for implementing processes, procedures, and programs
Benefits:
- Employee Assistance Provider (EAP)
- Salary sacrifice superannuations
- 4 weeks annual leave
- 1 allocated Wellness Day each month
Arkose Labs is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Arkose Labs will provide reasonable accommodations for qualified individuals with disabilities.
