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Form of work Some of your responsibilities will include;- Lead the development, maintenance, and monitoring of quality assurance standards to ensure the customer support officers provide a consistent, efficient, and responsive support service to customers.- Contribute to effective, customer focussed teamwork by developing and understanding the roles and duties of team members within the team and across the organisation, working collaboratively to achieve outcomes with a commitment to quality and customer service.- Lead the day-to-day activities, and specific initiatives, to analyse and develop insights into Performance and improvement opportunities for internal processes and customer experience.- Provide co-ordination for incident and problem management to ensure they are effectively identified, analysed, documented, communicated, and managed in line with best practices.
Applications to remain current for 12 months.
