AddressCompany Description
Located in the heart of Cairns City, the iconic Pullman Cairns International boasts impressive waterfront, or Mountain views for it's 324 rooms. With 13 conference spaces accompanying it's superior room count, the hotel is one of the largest in the region. The hotel's breathtaking three story lobby, decorated with marble flooring, and brilliant glass chandeliers, embodies the 5 Star luxury experience the Pullman Brand is renowned for.
Nestled beneath the three story high feature windows of the Pullman Cairns International, Coco's Kitchen + Bar showcases our tropical environment with a wonderful array of local fish and seafood, with an emphasis on high-quality, produce from within the region.
The purpose of this role will be to welcome guests and make them feel they belong in our hotel. You will do this by:
- To greet all guests as they arrive and depart the Hotel.
- To use the Guest name at all times (once known).
- Carry guest luggage as required.
- Escort guests to rooms.
- Explain room and hotel facilities to guests and answer any questions.
- Deliver messages to guest rooms.
- Regular checks of the foyer, cleaning ashtrays and tables.
- Ensure the Foyer area, including entry/exit doors, remains clean and presentable at all times.
- To have a thorough knowledge of all facilities and operating hours in the hotel.
- Have a thorough knowledge of the hotels outlets, current events and local area.
Qualifications
- You need to be able to communicate clearly and effectively in English and Mandarin.
- You have highly proficient computer skills. Proficiency with Outlook, Excel and Word is required.
- You are compassionate, professional, kind, engaging, empathetic and helpful.
- You have the ability to work as a part of a team and handle multiple tasks efficiently.
- You possess the ability to make independent decisions when circumstances warrant such action.
- You can maintain a positive and friendly demeanor toward the guests and your co-workers.
Additional Information
As a member of the Accor family, and an employee of the Pullman Cairns International, you are entitled to all of the staff benefits, from your very first day.
- We offer a competitive hourly pay rate, with additional loading for weekends, public holidays, early morning, and late night shifts.
- Dry-cleaning on us: you won't need to worry about ironing and/or washing your clothes on your days off, we encourage you to embrace life instead
- You will have access to our staff ALL Heartists discount program from day one, 30% off of Food and Beverage and preferential hotel rates at all Accor Properties, as well as special offers from more than 80 partners for you, as well as your family and friends.
