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Form of workAre you passionate about delivering exceptional patient care? Do you thrive in a dynamic environment where you can utilize both your clinical expertise and administrative skills supporting one of Australia’s leading Specialist Dermatologist?
Brisbane Skin is a leading medical cosmetic and dermatology clinic with three locations across Brisbane. Dedicated to providing personalized treatments and unparalleled service to our clients, our team is comprised of highly skilled professionals who are committed to delivering outstanding results in a warm and welcoming environment. Brisbane Skin is renowned for combining the best of medical care with state-of-the-art laser and surgical technology. Working alongside a team of experienced and influential practitioners, within the cosmetic medicine, dermatology, and skin cancer disciplines, Brisbane Skin offers you the opportunity to grow and extend your skills and knowledge.
About the Role:
Due to internal promotion, we are seeking a Practice Administrator to oversee the daily operations and administration tasks of our clinic located in Newstead. The Practice Administrator will serve as the first point of contact for the local team members and Practitioners. The Practice Administrator at Newstead will work in conjunction with their local team, as well as their peers at Manly and North Lakes to build and maintain consistency, connection and teamwork across all three sites. The role will report to the Group Practice Manager who is located predominantly at the Newstead clinic. The ideal candidate will possess strong operational and leadership skills, a solid background in medical practice management (or advanced reception skills in a specialist setting), and a passion for delivering exceptional patient care.
Key Responsibilities:
Operations: Efficiently manage day-to-day clinic operations at the Newstead clinic, ensuring smooth workflow and adherence to regulatory standards. Be responsible for facilities and act as a clinic ambassador for relevant stakeholders relationships. Connect regularly with Manly and North Lakes team to ensure consistency, alignment and exceptional teamwork.
Leadership: Support a team of administrators, clinicians and practitioners to maintain high performance levels and a positive working environment. Lead by example and with professionalism in all interactions.
Patient Experience: Focus on delivering excellent patient experiences by ensuring outstanding customer service and patient satisfaction in each interaction.
Compliance and Regulation: Ensure the clinic complies with all relevant healthcare regulations and standards including workplace health and safety protocols are upheld.
Marketing: Work with marketing partners to clinic marketing information is relevant, accurate and timely.
Vendor and Inventory Management: Be responsible for local inventory levels, liaise with vendors, and manage supply orders efficiently.
Projects: Support with project work as required.
Requirements:
Direct experience in a similar role within a Dermatology Specialist clinic OR a minimum of 3+ years' experience in a Senior Medical Receptionist role within a similar healthcare setting and ready to take the next step.
Strong knowledge of medical practice operations. Experience in skin cancer medicine and or cosmetic medicine would be highly advantageous.
Exceptional leadership, communication, and organizational skills.
Proficiency in medical software and systems for clinic management.
Benefits:
Salary will be offered commensurate with experience.
Opportunity to work in a leading medical practice and connect with likeminded professionals across a national network.
Supportive and collaborative work environment.
Potential for professional growth and development.
Application Process:
If you are a driven and experienced Practice Manager looking to join a highly reputable clinic and contribute to the success of our practice, please submit your resume and a cover letter outlining your relevant experience and achievements.
