AddressAbout the Organisation
Every day, Life Without Barriers provides support and care to children and young people, as we work collaboratively with families, carers, and communities, to ensure they have the environment they deserve to grow. With a focus on ensuring safety and respect, this is an opportunity to make a positive and meaningful difference in these young lives and help pave a brighter future.
Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.
We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.
About the Role
Reporting to the Manager Practice Assurance, you will manage a jurisdictional Practice Assurance team and work closely with our TAS & SA Child Youth and Family teams, the broader Practice Assurance team and other stakeholders to provide quality assurance that our practice and ways of working with children, young people, their families, and carers meets external regulatory and LWB compliance requirements.
This exciting and challenging role works within Life Without Barriers Quality Framework which incorporates four lines of assurance: Regulatory Assurance, Risk Assurance, Practice Assurance and Operational Assurance. In this role as the Practice Assurance Business Partner, you will work closely with our client service teams and other business functions to lead and achieve accreditation and quality management objectives, implement a risk based internal audit assurance program, manage external audit assurance and readiness, risk management, oversight of continuous quality improvement enabling practice excellence and monitoring program-based outcomes to drive better performance.
This is a permanent full time position that offers the flexibility to work from your preferred location, whether that is your home or our office in Hobart or Unley. There will be occasions when you will be expected to work from the office and occasional travel will be part of this role.
Key Responsibilities
- Lead and manage the TAS & SA Practice Assurance Teams to achieve and maintain quality standards accreditation through a collaborative approach and enabling best practice.
- Model and lead the culture, systems, and processes to embed standards, behaviours, and practices consistent with the Life Without Barriers values, the pillars of practice, work health and safety, policy, contractual and legislative requirements.
- Monitor, coach, support, motivate and develop team members to deliver to the best of their ability.
- Work with the broader Practice Assurance team to build a strong consistent national quality service delivery culture that is responsive to the operational and strategic needs of LWB.
- Provide leadership, drive implementation of process improvement initiatives, and embed a continuous quality improvement mindset to achieve best practice outcomes.
- Provide support and advice to Client Services on quality systems, risk management, legislative compliance, audit assurance and program documentation.
- Actively monitor, analyse and identify national and jurisdictional systemic issues, share best practice, and implement systems improvement
- Develop, implement, and report on agreed plans and performance indicators and monitor ongoing performance.
- Provide support and advice for client records matters, including system use, archiving, privacy, access to records, documentation.
Knowledge, Skills & Experience
- Extensive experience in Quality Management, standards, accreditation, governance, audit, risk management and compliance in the community services sector.
- Tertiary level qualifications in Human Services, management, or relevant field
- Demonstrated experience developing and implementing quality and risk management systems, business plans and strategies within a large complex organisation.
- Demonstrated experience in managing competing priorities to deliver high quality outcomes within agreed timeframes
- Demonstrated experience in the Child, Youth and Family legislative and regulatory environment.
- Demonstrated ability to influence and work collaboratively with a range of stakeholders including peers, employees, external organisations, accrediting bodies and government agencies.
- Advanced and proven leadership and problem-solving skills with the ability to think laterally and strategically
- Actively identify, analyse, report and mitigate any risks and systemic issues that may impact on the achievement of objectives
- Strong written and verbal communication skills and presentation ability.
- Proficient ability in the use of the Microsoft Office suite of programs
- Knowledge of CARE, Therapeutic Crisis Intervention or other models of trauma-informed care is highly desirable
Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).
How to Apply
Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact Debra Neil @***********@lwb.org.au.
Applications close midnight Tuesday 11th June, 2024
To be considered for and appointed to a position at Life Without Barriers, you must be fully vaccinated against COVID-19 with a minimum of two (2) doses or hold a valid medical exemption certificate, in accordance with Life Without Barriers Employee COVID-19 Vaccination Policy. You will be required to provide evidence of your vaccination status during the recruitment process.
We are dedicated to playing our part to reduce the spread of COVID-19 and bring continuity of care and support to our clients. With this in mind, if you are successful, we will discuss with you an alternative to a face to face interview.
