Practice Manager

Practice/Office ManagerCanberra CBD

We are excited to be recruiting for a Practice Manager for our client in Canberra. This is a great opportunity for a 2IC or PM to join a fast-growing dental group to take your career to the next level. This is a privately owned brand with several dental practices in NSW and ACT. 

As a Dental Practice Manager, you will play a critical role in ensuring a dental practice’s smooth and efficient operation. You will oversee various aspects of the practice, including administrative, financial, and operational functions. Your primary goal will be to create a positive patient experience while maintaining a well-organized and productive practice environment.

About the role

Administrative Management:

• Oversee daily administrative tasks, such as appointment scheduling, patient check-in/out, and record keeping.
• Ensure compliance with all relevant regulations.
• Develop and implement office policies and procedures to enhance efficiency and maintain a consistent patient experience.
• Supervise the front desk staff, dental assistants, and other administrative personnel.

Financial Management:

• Manage the practice’s financial operations, including petty cash handling and banking.
• Completing tracking reports to assess practice performance and identify areas for improvement.

Human Resources:

• Recruit, train, and supervise staff members, including dental assistants and receptionists.
• Conduct performance evaluations, provide feedback, and address any staffing-related concerns.
• Foster a positive and collaborative work environment that encourages teamwork and professional growth.

Operational Efficiency:

• Optimize appointment scheduling to maximize productivity and minimize patient wait times.
• Ensure the availability of necessary supplies and equipment for dental procedures.
• Coordinate with dental labs and suppliers to ensure timely delivery of materials and equipment.
• Troubleshoot and resolve operational issues to maintain a seamless patient flow.

Patient Experience:

• Oversee the patient care experience to ensure exceptional service and patient satisfaction.
• Address patient concerns and complaints promptly and professionally.
• Implement strategies to enhance patient communication, education, and engagement.
• Maintain a welcoming and comfortable atmosphere in the practice.

Regulatory Compliance:

• Stay current with regulations and guidelines.
• Ensure the practice’s adherence to all relevant laws and regulations, including infection control standards.
• Prepare for and facilitate inspections or audits as required by relevant regulatory bodies.

About you

• Previous experience in dental practice management or healthcare administration is highly advantageous.
• Bachelor’s degree in Healthcare Administration, Business Management, or related field (preferred).
• Enthusiastic, self-motivated and willing to learn attitudes;
• A proven track record of punctuality and reliability;
• Strong verbal and written communication skills;
• Excellent and demonstrated ability in team management / Human Resources;
• Excellent organizational skills with the ability to prioritize, meet deadlines and work well under pressure.
• An enthusiastic self-starter with a can-do attitude and a good problem solver;
• Innovative and proactive, with solid time management skills and able to multi-task 
• Strong leadership and communication skills.

Benefits

Our client has the people and tools to support your career development. Benefits include:

• Attractive remuneration package with bonuses;
• Versatile and rewarding role interacting with a variety of stakeholders from patients, support team, clinicians and direct contact with the leadership team
• Learning and development possibilities – have access to a variety of training programs and coaching and
• Security of a sizeable business with continued growth plans.
• Regular team bonding and gatherings.

Practice/Office ManagerCanberra CBD

We are excited to be recruiting for a Practice Manager for our client in Canberra. This is a great opportunity for a 2IC or PM to join a fast-growing dental group to take your career to the next level. This is a privately owned brand with several dental practices in NSW and ACT. 

As a Dental Practice Manager, you will play a critical role in ensuring a dental practice’s smooth and efficient operation. You will oversee various aspects of the practice, including administrative, financial, and operational functions. Your primary goal will be to create a positive patient experience while maintaining a well-organized and productive practice environment.

About the role

Administrative Management:

• Oversee daily administrative tasks, such as appointment scheduling, patient check-in/out, and record keeping.
• Ensure compliance with all relevant regulations.
• Develop and implement office policies and procedures to enhance efficiency and maintain a consistent patient experience.
• Supervise the front desk staff, dental assistants, and other administrative personnel.

Financial Management:

• Manage the practice’s financial operations, including petty cash handling and banking.
• Completing tracking reports to assess practice performance and identify areas for improvement.

Human Resources:

• Recruit, train, and supervise staff members, including dental assistants and receptionists.
• Conduct performance evaluations, provide feedback, and address any staffing-related concerns.
• Foster a positive and collaborative work environment that encourages teamwork and professional growth.

Operational Efficiency:

• Optimize appointment scheduling to maximize productivity and minimize patient wait times.
• Ensure the availability of necessary supplies and equipment for dental procedures.
• Coordinate with dental labs and suppliers to ensure timely delivery of materials and equipment.
• Troubleshoot and resolve operational issues to maintain a seamless patient flow.

Patient Experience:

• Oversee the patient care experience to ensure exceptional service and patient satisfaction.
• Address patient concerns and complaints promptly and professionally.
• Implement strategies to enhance patient communication, education, and engagement.
• Maintain a welcoming and comfortable atmosphere in the practice.

Regulatory Compliance:

• Stay current with regulations and guidelines.
• Ensure the practice’s adherence to all relevant laws and regulations, including infection control standards.
• Prepare for and facilitate inspections or audits as required by relevant regulatory bodies.

About you

• Previous experience in dental practice management or healthcare administration is highly advantageous.
• Bachelor’s degree in Healthcare Administration, Business Management, or related field (preferred).
• Enthusiastic, self-motivated and willing to learn attitudes;
• A proven track record of punctuality and reliability;
• Strong verbal and written communication skills;
• Excellent and demonstrated ability in team management / Human Resources;
• Excellent organizational skills with the ability to prioritize, meet deadlines and work well under pressure.
• An enthusiastic self-starter with a can-do attitude and a good problem solver;
• Innovative and proactive, with solid time management skills and able to multi-task 
• Strong leadership and communication skills.

Benefits

Our client has the people and tools to support your career development. Benefits include:

• Attractive remuneration package with bonuses;
• Versatile and rewarding role interacting with a variety of stakeholders from patients, support team, clinicians and direct contact with the leadership team
• Learning and development possibilities – have access to a variety of training programs and coaching and
• Security of a sizeable business with continued growth plans.
• Regular team bonding and gatherings.

Apply Now