AddressWe are the Foot and Ankle Institute, lovingly called FAAI by our team.
Previoulsy known as Palin Podiatry.
We are located at the North Shore Health Hub in St Leonards, where we are dedicated to transforming lives through comprehensive foot and ankle care. We're more than just a clinic; we're a collaborative Foot and Ankle Institute, committed to excellence in patient care and fostering a culture of interdisciplinary collaboration and research advancement."
We are a busy, multidisciplinary Allied Health clinic and are embarking on the next phase of rapid growth and exciting opportunities for patients and staff alike.
At The Foot and Ankle Institute, we take pride in our existing Podiatry team and Physiotherapists who have been providing exceptional care and are expanding our team with other like minded specialists to give our patients the best treatment outcomes.
Our institute offers a unique environment that encourages collaboration among specialists. By joining forces, we aim to enhance patient outcomes through a comprehensive, patient-centred approach to foot and ankle care. Together, we can create a stronger network, providing integrated solutions for a wide range of foot and ankle conditions.
The ideal candidate is a well-seasoned Practice Manager/ Business Manager who has managed a large allied, medical or health-related clinic, or preferably multiple sites.
Remuneration will be based on experience. A part-time or full-time may be considered
Tasks & Responsibilities:
- Reports directly to Clinic Owner, managing the day to day operations of the clinics to ensure optimal operation of the practice
- Oversee all front desk duties including answering phones, emails, scheduling appointments, patient queries
- Responsible for optimising the patient booking/billing system including all inputs/processes/ outputs relating to this
- Ensures employees have the resources to complete their work
- Ensure accuracy of all billing transactions and pricing
- Maintain practitioners schedules with appropriate front desk rostering
- All systems management
- Develop and maintain business continuity plan and any day to day trouble-shooting
Strategy
- Create, refine and document all policies and procedures in the clinics - ensure consistency across all team members
- Provide practice owner with daily/ weekly/ monthly reports, KPIS and maintain accurate financial records
- Expand the practice to make it more profitable and meet the needs of the community
Financial
- Maintain and review all timesheet information for all staff and coordinate payroll services
- Review accounts receivable reports monthly
Marketing
- Develop marketing strategies
HRM
- Lead, recruit, onboard and train all reception staff, as well HR responsibilities in accordance with HR guidelines
- Onboard new team members
- Lead the organisation and administration of professional development events hosted either internally or externally
- Encourage governance and social responsibility
- Encourage employee motivation
Operations
- Oversee and maintain stock levels of all clinic supplies
- Stocktake all assets/ equipment on a regular basis including checking they are in excellent working order
- Other admin/operational duties and projects as required
- Ensure patient satisfaction is met
- Develop and maintain business continuity plan and any day to day trouble-shooting
Education and Experience Requirements:
- Bachelor’s degree in healthcare/business management or business administration - Preferable, Not Essential
- 3+ years’ experience in medical office management. Prior management positions with various types of businesses
- Proficiency with EHR systems and software applications
- Excellent written and oral communication skills
- Computer Skills
About you:
- Highly organised and willing to learn new skills
- Looking to commit to the role long term
- The ability to demonstrate and encourage leadership and teamwork
- Passionate about the role and developing the business goals
- Well groomed and well presented
- Strong interpersonal skills and an ability to build rapport with clients
- Committed to the healthcare industry long term
- Able to work on your own as well as part of a team
- Committed to deliver the highest standard of customer service
- Positive “can-do” attitude with the initiative to go above and beyond
- Applicants should have full working rights in Australia.
What’s In It For You?
- A fun and supportive working environment
- Continuous training and development offered for your learning and growth
- An attractive salary package
For any questions about the role or to apply, please contact us on ****@palinpodiatry.com.au
Please include your cover letter and resume in your email.
We look forward to hearing from you!
