Support Coordinator

Support Coordination with a difference! Welcome to Hively Coordination!

We are looking for a Support Coordinator to join our team!

Hively Coordination is an inclusive, supportive and empowered team where making a difference is all in a day’s work!

Why Hively? Hively is a busy place full of life, where you are supported to grow and thrive.

Our focus is on genuine connection and person-centered supports for all of our NDIS participants. We take pride on being a best practice, NDIS registered provider for both level 2 and level 3 support coordination.

We embrace flexibility and work/life balance! When we aren't visiting participants, we work flexibly from home and the Hively Coordination HQ (office) in East Brisbane.

We understand living with a disability comes with inherent challenges and we provide excellent training and support for our team to fulfil this role and to ensure our participants have the best possible outcomes under the NDIS framework.

We are a Brisbane based team, supporting NDIS participants across South-East Queensland both face-to-face and remotely. 

This is a Brisbane based position, where you will be required to work in our East Brisbane office, from home and in the wider Brisbane community in the following areas:

• Brisbane City
• Logan City
• Redland City
• Ipswich City
• Moreton Bay Region

Want to get to get a better idea of our values and the way we operate? Check out our website and socials – there is a reason our team is growing as more people choose a genuine, person-centered provider!

www.hivelycoordination.com.au

HIVELY GROUP

Hively Coordination is part of the Hively Group. Our allied health branch, Hively Health, also forms part of Hively Group. 

We support independent service delivery for all services across the Hively Group and we support our hive - with career progression opportunities across all areas for the right person.

This includes working towards the role of Senior Support Coordinator within Hively Coordination. For those with allied health qualifications, our Hively Health team is growing and offers a supportive pathway for those working towards a career as a social worker, positive behaviour support practitioner and/or psychologist.

NITTY GRITTY

We are serious about providing quality support – for both our participants and the Hively Coordination Team. To join our amazing team, you are required to perform the following:

Key Duties

Strive to represent Hively Coordination in a person-centered, respectful and professional manner at all times. 

• Partner with participants and their families to provide person-centered Support Coordination services for NDIS participants, including:
  • Support of participants to understand and implement their NDIS plan and to build capacity and independence 
  • Review of support arrangements to understand each individual client and to provide an ongoing person-centered care plan
  • Determine and work within the funding level of each participant, including support of participants to access further funding if required
  • Support and management of plan review processes, including unscheduled reviews and internal complaints processes to ensure quality outcomes
  • Advance planning for potential crisis management and advocating for change to promote client safety and wellbeing
• Delivery of timely person-centered supports 
• Facilitate effective working relationships and open communication with participants, carers, family, external services and other key stakeholders (including but not limited to: community organisations, NDIS and non-NDIS service providers, government organisations)
• Develop and maintain strong relationships across the sector to ensure participants choice and control
• Undertake tasks as directed by the Management team, including attending all staff meetings and training opportunities
• Commitment to best practice and person-centered outcomes across the sector
• Uphold and drive a culture of collaboration, respect, and continuous improvement

You can expect from Hively Coordination

• Flexibility – full-time employment with the ability to work flexibly from home
• Excellent pay and conditions (pay commensurate with experience)
  • Industry standard KPI’s 
  • Supply of company IT (laptop, phone)
  • Travel allowance
• Supportive work environment – support from management, team leader and our friendly Support Coordinators 
• Professional development – ongoing training and career development / progression opportunities
• A team of amazing professionals committed to making a difference!!

Required

• Lived or learned experience
• Previous experience in a similar position or ability to demonstrate transferable skills
• Ability to work within a person-centered framework 
• Demonstrated ability to manage competing priorities and deliver quality outcomes
• Ability to work under pressure
• Well-developed interpersonal and communication skills, both written and verbal
• Excellent organisational and time-management skills 
• Ability or proven ability to meet KPI’s
• Exceptional written and verbal communication skills
• Exceptional interpersonal skills, including the ability to connect with participants in a professional and empathetic manner
• Experience of or demonstrated ability to work in support planning and case management
• Demonstrated ability to network and develop sound relationships with local service providers

Desired

• Tertiary qualifications desirable but not essential: Psychology, Social Work, Occupational Therapy or other Allied Health disciplines
• Minimum Certificate IV in Disability, mental health or other qualification relevant to the field of human services with relevant experience.
• Knowledge of or the ability to rapidly acquire knowledge of the Disability Services Act, National Disability Insurance Scheme Act, National Disability Services Operational Guidelines and the NDIS Operational Guidelines  
• Experience using a customer records management system

What we need from you

• Current Class C Driver’s License
• Reliable access to a roadworthy vehicle with current registration and insurance
• Queensland Working with Children Check (Blue Card) 
• NDIS Disability Worker Screening Check 
• National Police Check 
• 100 Points of ID 
• Valid visa

We want to hear from you!! Please apply with both a cover letter and CV to be considered for this role. 

For more information, please email ************@hively.com.au