AddressWe are a family-owned, well-regarded specialist Oral and Maxillofacial Surgery practice located with in the Northern Beaches Hospital. Our entire team is dedicated to providing personalised, high-quality surgical care for local families. We welcome patients of all ages and strive to provide a friendly, comfortable environment where they can feel at ease. We are currently seeking a dedicated and experienced Practice Coordinator/Manager to join our team and play a key role in supporting the efficient operations and growth of our practice.
About the role:
Administrative Management:
- Oversee daily administrative tasks, such as appointment scheduling, patient check-in/out, and record keeping.
- Ensure compliance with all relevant regulations.
- Further develop office policies and procedures to enhance efficiency and maintain a consistent patient experience.
- Support the front desk staff and dental assistants.
Financial Management:
- Manage the practice's financial operations, including petty cash handling and banking.
- Completing tracking reports to assess practice performance and identify areas for improvement.
Human Resources:
- Recruit and onboard new staff members.
- Conduct performance evaluations, provide feedback, and address any staffing-related concerns.
- Foster a positive and collaborative work environment that encourages teamwork and professional growth.
Operational Efficiency:
- Optimise appointment scheduling to maximise productivity and minimise patient wait times.
- Ensure the availability of necessary supplies and equipment for surgical procedures.
- Coordinate with hospitals and day surgeries to ensure appropriate theatre list utilisation.
- Troubleshoot and resolve operational issues to maintain a seamless patient flow.
Patient Experience:
- Oversee the patient care experience to ensure exceptional service and patient satisfaction.
- Address patient concerns and complaints promptly and professionally.
- Implement strategies to enhance patient communication, education, and engagement.
- Maintain a welcoming and comfortable atmosphere in the practice.
Regulatory Compliance:
- Stay current with regulations and guidelines.
- Ensure the practice's adherence to all relevant laws and regulations, including infection control standards.
- Prepare for and facilitate inspections or audits as required by relevant regulatory bodies.
About You:
- Previous medical/dental experience and prior business and people management experience.
- Proven track record of strong organisational skills, administrative and time management.
- Exceptional communication, interpersonal, customer service skills and strong business acumen.
- Understanding how to generate income and control costs.
- Comfortable conversing with people from all walks of life, including dentists, patients, and the practice team.
- Experienced in comprehending and managing the P&L for the practice
- Exceptional communication, interpersonal, customer service skills and strong business acumen.
