Practice Manager

Purpose: To lead an exceptional team of allied health practitioners and receptionists to provide gold standard  healthcare to our  patients and community.

Reports To: Managing Directors

Responsibilities:

• Planning:
  • Provide regular reports on business performance in  relation to goals.  
  • Work with executive management to develop and  implement strategies for achievement of organisational goals.
• Human Resources: 
  • Recruitment, development and management of non clinical practice staff to ensure high performance and continuing professional improvement.  
  • Leadership and management including team building,  delegation of tasks and conflict resolution. 
  • Provide assistance with payroll to ensure both  employee and employer interests are protected,  tax/superannuation obligations are met and records are  maintained.
• Systems: 
  • Review and improve practice systems to ensure  smooth and efficient functioning, high quality services  and continuous improvement. 
  • Work closely with other management and team leaders  in relation to bookings, reception, phone hub, and  contacting to optimise workflows.
• Finances:  
  • Maintain and control debtors, creditors and general  ledger to ensure maximum profitability and cash flow  and compliance with all taxation, record keeping and  other statutory requirements. 
• Equipment and  Software: 
  • Maintain computer hardware and software in  conjunction with suppliers.  
  • Schedule maintenance and upgrades of equipment. 
  • Work with IT contract provider to trouble-shoot day to-day operations 
• Compliance: 
  • Maintain awareness of current and new legislation to  ensure business is complying with all statutory and  regulatory obligations including industrial and employment law, OHS requirements, privacy  obligations and taxation responsibilities.  
  • Ensure relevant personnel are kept informed and  changes are made to systems and procedures as  required.  
  • Ensure practice complies with all contractual  obligations. 
• Marketing:
  • Identify opportunities for growth, working with  executive management to execute marketing plans.
• Networking:
  • General practitioners, Support co ordinators and other areas of networking are crucial 

Background, Qualifications and Experience 

Essential  

• Organisational allied health &/or medical business experience 
• Advanced computer literacy 
• Excellent communication skills 

Desirable  

• Knowledge of Cliniko software  
• Accredited training in business or medical practice management Extensive experience in dealing with difficult  patients, Medicare, private health funds, rebooking strategies. 

Expected behaviours and personal attributes 

• Demonstrated patient-centric approach in service provision 
• Professionalism in appearance, conduct and your representation of our practice Maintain absolute confidentiality regarding patient and practice information. 
• Ability to work cooperatively and independently  
• Ability to prioritise and organise, with attention to detail. 
• Demonstrated commitment to ongoing learning