Practice Support Manager

Practice Support Manager - Community Transitional Programs

• NFP tax savings up to $15,900 p.a.
• Part-time, Permanent position (0.6 FTE)

• Travel required to attend mentoring of staff in field (including interstate travel when required)
• Must be willing to attend office in Bella Vista, NSW minimum 1 day per f/n
• Trusted employer brand

Care Connect Life, made easier!
As a leading for-purpose community care provider, we have delivered safe, effective, personal and connected care to healthcare consumers in QLD, VIC & NSW since 1997. We enable people to live independently at home and remain connected with local communities - visit www.careconnect.org.au.
About the Role - Practice Support Manager - Community Transitional Programs
The Practice Support Manager will work across our Community Transitional Programs in both NSW and VIC to support and improve the quality of service delivery to our clients. The purpose of the Practice Development Manager role is to collaborate and provide direction to key stakeholders to develop and support Care Connect's operational practice. The role will facilitate practice development with a focus on client experience and care management (include ongoing advice and guidance) in order for Care Connect to provide Safe, Effective, Personal and Connected care.
This is a part-time permanent position, with a hybrid working environment of a minimum of 1 office day per fortnight plus any additional days requested by the General Manager. This role also requires travel, including interstate travel, to attend mentoring of staff in the programs as necessary.
In this role you will:

• Support operational teams to ensure they comply with all of the relevant legislations, quality standards, audit processes, funding and program guidelines, Care Connect policies and procedures and our My Life, My Choice, My Way® service model.

• Develop and support improvement activities at all levels to assist, evaluate, analyse, and improve work processes and outcomes ensuring the participation of relevant team members
• Deliver training and/or coaching related to practice aimed at ensuring safe, effective, personal and connected care.

Success in this role
To be successful in the role you will have

• Relevant tertiary qualifications (preferably a degree in or community/human/aged or disability services, social work or nursing)
• In the absence of a completed qualification, a minimum of 5 years' experience in a related field
• Strong practice skills aligned to Care Connect's Service Model.
• Proven experience working in a fast moving human services environment providing high quality advice and support for a range of client needs.
• Superior interpersonal, communication, presentation and influencing skills.
• Experience in writing and developing and reviewing company policies and procedures in line with legislative requirements.
• Strong attention to detail and accuracy by being thorough, methodical and systematic.
• Exceptional planning and organisational skills.
• An authentic, highly collaborative and pragmatic approach.
• Experience managing and influencing others to achieve goals and implement change.
• Creative thinker, with ability to communicate and implement innovative ideas.
• Able to communicate with others in a warm and helpful manner while simultaneously building credibility and rapport.
• Able to clearly communicate ideas on complex and sensitive issues in writing or verbally, selecting language, tone and format to suit the audience.
• Ability to manage stakeholder expectations, deadlines and prioritise work.
• High level computer skills including demonstrated experience with Windows based packages.
• The flexibility to travel interstate as required.

Additional requirements

• Immunisation record in line with NSW Health vaccination policy, or willingness to obtain including Covid-19 vaccinations.

• Current Australian Driver's Licence and access to a reliable vehicle
• All appointments are made subject to a satisfactory National Police Check conducted by Care Connect and a valid VIC Working with Children Check.
• A statutory declaration confirming residency in a country other than Australia. (An international police check/s may be required for non-residents.)
• Completion of online psychometric assessments and reference checks

How to Apply
Care Connect is an inclusive, Equal Opportunity employer. We encourage applications from all members of the community including: first nations people, people with culturally & linguistically diverse backgrounds, LGBTQI+, mature aged and people living with disability.
If this role sounds like you, apply by clicking the "Apply Now" button now! Come and join the team!

• Please note interviews will be scheduled as suitable applications are received.