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Form of workThis is an exciting opportunity for a customer orientated pre-site professional to join a reputable builder, located in our stunning, state of the art Robina Office on the Gold Coast
Reporting to the Permits Team Leader, your responsibilities will include: Providing exceptional customer service in managing customer projects and their journey through the pre-construction phase following deposit through to site start;Driving customer jobs through Metricon’s system with timeframe constraints as forecasted and budgeted; Liaising with internal departments to ensure drafting, permits and finance approvals are on schedule;Managing and processing customer variations to contract; andConducting new home contract signing appointments with customers.
Metricon will offer you: Be supported by a Management Team that has a Culture Where U MatterOngoing learning and development opportunities to help build your skills and reach your potential - whether through nationally accredited courses, our highly engaging e-learning portal or other comprehensive training programs
No two days are the same and no two customers are the same - so learn each and everyday on the job
Metricon Homes – Australia largest Home Builder for the 8th Consecutive YearWe promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities
Attractive housing discounts on our award-winning homes
You Matter! Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your wellbeing24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and
Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.
The successful candidate will have:
- Experience working within a project management or customer focussed role;
- Ability to manage a portfolio of customers at different stages through the pre-construction journey;
Proven ability in being a member of a successful, dynamic and results focused customer service team with a passion for customer service excellence;Proven ability to trouble-shoot and effectively meet deadlines in order to meet established performance standards;Highly effective interpersonal skills and a demonstrated ability to communicate and build rapport with team members, stakeholders and customers;Fostering productive relationships with customers and key stakeholders to deliver excellent customer service;Ability to clearly identify people’s needs and generate solutions to suit both the customer and team member;Experience in understanding residential construction plans and contracts;Intermediate Microsoft WORD and EXCEL computer skills; andHighly organised – ability to multi-task and deal with a variety of activities.
This role requires a national police check to be undertaken.
