Prestart Consultant | Client Experience Specialist

Looking for a remarkable change?

You know, the kind that takes you to bigger and better places and delivers the kudos to match. Well, good news. La Vida Homes are on the hunt for a Prestart Consultant/Customer Experience Specialist, and the role has your name on it. 

This is your opportunity to join a proven, growing (and, did we say, fun?!) team specialising in building project homes all across Perth’s greenfield estates. The successful applicant will be rewarded big time with a generous pay package, excellent working conditions, flexible working hours, advanced tech, and a family-friendly environment. 

Oh, and unlike the big business builders you may have worked for in the past, La Vida Homes promotes on talent. So, if you're the go-getter type, there are a raft of career opportunities at your fingertips, including interstate. Boom.

A bit about us (La Vida Homes)

Before we jump into this role and why we think it’s the best one going, we should probably introduce ourselves. Hey! We’re La Vida Homes, the life-shaping, game-changing, booty-shaking team behind Perth’s most remarkable building company. It’s great to meet you. 

La Vida means ‘life’ in Latin and that’s exactly what we’re all about. We believe life is pretty remarkable. Every day is an opportunity to make a mark on the world. To say, “I was here. I made moves that mattered; experienced it all.” So, that's exactly what we're doing. 

How's it going? 

It's a vibe; thanks for asking! Without the heavy layers of big builder bureaucracy, La Vida Homes isn't just championing real change; it's acting on it. Offering fixed pricing, transparent processes, unique experiences, and faster build times (fun fact: we've never had a build go over 12 months on site). And that's just the beginning.

We’re also growing, which is where you and this role come in.

About the role

We’re looking for a talented Prestart Consultant/Client Experience Specialist. Someone that loves interior design almost as much as they love keeping their clients informed, happy, and across their building journey. Reporting to our Admin Manager, Juey, the successful applicant will be responsible for ensuring clients have a remarkable (and stylish) building experience. 

Key tasks include: 

✖️ Supporting clients throughout their building journies, from sign-up to handover 

✖️ Conducting in-person prestart/colour consultations at our new Osborne Park office

✖️ Creating addenda and contract documents in the required timeframes

✖️ Obtaining all required approvals including developer, engineering, energy efficiency, CDC, Water Corp and Shire

✖️ Client liaison duties - primarily via phone, email and text updates

✖️ Communicating with team members regarding new and current jobs

✖️ Approvals assistance as required 

A bit about you

As an experienced Prestarter and admin superstar, you’ve cut your teeth in the construction industry. You’re looking for a change of pace (otherwise, you wouldn’t be here, right?). A chance to jump headfirst into a new and exciting challenge and get the support and recognition you deserve. 

And, when it comes to boxes, you tick them all:

✖️ 2+ years’ experience in client administration/prestart consultation role

✖️ High level of organisational skills and attention to detail

✖️ Ability to work under tight timeframes and multi-task to meet deadlines

✖️ The ability to read and interpret architectural building plans

✖️ Strong customer service and communication skills

✖️ Solid knowledge of the residential preconstruction and construction process

✖️ Fast, efficient, and agile with a desire to continually improve business systems to deliver the best customer experience going 

✖️ Ability to converse with stakeholders across various departments 

✖️ Fun, collaborative, positive, team-player approach to working 

✖️ Enjoys a fast-paced working environment that hasn’t missed a goal yet

About your team (a.k.a., the Vidas)

Our reputation as a builder doing things differently has attracted the best of the best. Our team members have worked for market-leading brands and been instrumental in their successes – not to mention our own!

We're a dynamic, innovative, lively bunch, and our team culture is renowned (for all the right reasons). From the one who pencils in the plans and the one who balances the books to the one who is secretly an artist, our Vidas can't wait to welcome you.

Want to put some faces to names now? Meet the crew www.lavidahomes.com.au/team/ and see what they've got to say about being part of Team La Vida.

About the opportunity… and the offer 

This is a permanent Prestart Consultant/Customer Experience Specialist position with an immediate start and a full-time commitment. In return for remarkable you, we offer:

✖️ An attractive base salary and super

✖️ A strong focus on collaboration, learning, and development

✖️ Flexible working hours (incl. options to work from home)

✖️ Fun, collaborative, positive team environment with regular social events and a thriving roster of office pups

✖️ Rewarding work where wins big and small are celebrated

✖️ Family-friendly office that’s open to furbabies and kiddos alike

✖️ Cutting-edge tech and modern systems designed to deliver the best customer experience going

✖️ Leadership & training from the industry’s best

✖️ Potential for internal career growth – including interstate

✖️ An inclusive environment 

✖️ No big builder politics

Ready to make your mark?

Please send your CV, cover letter and the contact details of two (2) references to Admin Manager, ********@lavidahomes.com.au.