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SalaryExciting permanent role in Herston for a Principal Application Specialist | We are seeking an enthusiastic person who can combine their knowledge (or ability to quickly acquire it) of the Mental Health Alcohol and Other Drugs system with an ability to lead and manage technical projects, manage service level agreements and stakeholders and develop and promote ITIL Service Management processes and release managementJob details Position status Permanent
Position type Flexible full-time
Occupational group Administration
Classification AO7
Workplace Location Brisbane - North
Job ad reference QLD/CEQ564893
Closing date 29-May-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration
Contact person Alyse Trueman
Contact details 0475 055 304
Access theThe role
The Principal Application Specialist provides business knowledge and analysis skills to bridge the gap between strategy and development by assisting in the planning, design, development, and implementation of enhancements to the suite of solutions that collect and store data for the Mental Health and Addiction Portal (MHAP).The Principal Application Specialist is the key interface between the Mental Health Alcohol and Other Drugs Branch (the Branch) and both internal and external stakeholders and the vendor delivering technical support. The Principal Application Specialist's role is to articulate the business and strategic needs of the Branch and work with the Business Analyst to translate user requirements into outputs and ongoing maintenance and development of the reporting solution.
The successful personYou will have:
- Demonstrated ability to develop and promote ITIL Service Management processes primarily incident / problem / change / release management. (SFIA: USUP Level 4, PBMG Level 5, CHMG Level 5, RELM Level 5)
- Demonstrated expert level skills and experience in managing clinical applications and its integration with business requirements and the technical environment in a large and complex service delivery environment. (SFIA: TECH Levels 6).
- Demonstrated expertise in establishing processes and developing software to ensure the quality, security, integrity and availability of reporting data sets (SFIA: DATM Level 5).
- Demonstrated ability to manage diverse activities and priorities across organisational boundaries to ensure that service delivery meets agreed service levels in a customer focused ICT environment. Experience in negotiating and managing service level agreements with emphasis on a strong customer focus, alongside budget management (SFIA: SLMO Level 5)
- Well-developed interpersonal, written, and oral communication skills including the ability to negotiate, advise, influence others, and work collaboratively with people including senior business and technical stakeholders to make decisions. (NHS: Effective and strategic influencing)
- Proven ability to lead, manage and mentor a team of technical specialists. (NHS: Leading change through people)
- Well-developed ability to build and maintain appropriate relationships with team members, other technical specialists, Application Specialists, vendors, and end users (NHS: Collaborative Working)
- Ability to lead complex technical projects, offer technical support and advice to stakeholders.
The Department of Health is responsible for the overall management of the public health system in Queensland. We are an organisation that strongly believes in the need to work with people who value the goals of our organisation and who will thrive in our workplace. Working at the Department of Health is about making a difference.About Clinical Excellence Queensland
Clinical Excellence Queensland (CEQ) has a mission to partner with health services, clinicians and consumers to drive measurable improvement in patient care through the continual pursuit of excellence. CEQ is committed to a client-first approach; through building strong relationships and understanding the needs and aspirations of our clients, we are best able to achieve our mission.The role of the Clinical Excellence Queensland (CEQ) is to drive the patient safety, quality improvement and clinical improvement agendas for the Queensland health system. It will achieve this by identifying, monitoring and promoting improvements in the quality of health services delivered by service providers (both Hospital and Health Services and private health facilities, globally and within Queensland), and support and facilitate the dissemination of best-practice clinical standards and processes that achieve better outcomes for patients. The quality improvement agenda is actively supported by a significant research agenda. The Division is also accountable for setting and supporting the direction for mental health, alcohol and other drug services in Queensland, as well monitoring and reporting on performance.How to apply
To apply for this opportunity:
- Please submit your resume (including the details of two referees), and
- A short-written response (maximum 1-2 pages, dot points acceptable) on how your experience, abilities, knowledge and personal qualities would enable you to achieve the key responsibilities and meet the skill requirements of the role.
