AddressWe are looking to find the person best suited for the role and will be considering your knowledge, skills, experience, potential for development and future contribution to the department as well as your personal qualities and how they contribute to building a diverse workforce that reflects the Queensland community.
Service Delivery, Housing and Homelessness Services provides a range of services, products and referrals to offer housing solutions for diverse customer groups.
You will lead and manage a team supporting partnerships across the housing, homelessness and broader service system which resolve complex issues and deliver improved housing and homelessness services; and ensuring funded providers deliver holistic, place-based and trauma-informed services, which represent value for money and meet customer need.
What you will be doing
- Provide leadership and management in the delivery of high-quality services, including the development of appropriate service responses to customers.
- Lead and manage staff, physical and financial resources in accordance with the department's service delivery framework, strategic objectives, policies, and contemporary best practice standards.
- Provide high level strategic and operational advice on complex and emerging issues, local needs and opportunities, perceived gaps in service delivery and the development of innovative and practical responses to improve customer outcomes
- Provide high-level communication skills, focusing on collective problem-solving and decision-making, early identification, and resolution of issues that reflect sound assessment and evidence-based findings.
- Lead a positive team culture focused on collaboration, communication and cultural capability including for Aboriginal and Torres Strait Islander peoples; working flexibly in a fast-paced and diverse team environment; embracing agile methodology and using a build, measure, learn approach.
- Leading, modelling, and fostering professionalism, accountability and ethical behaviour
- Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day to day operations.
What we are looking for
- View situations through a range of perspectives, analyse multiple sources of information to recognise the broader implications of issues.
- Stabilise influence in challenging situations, supporting others to promptly identify considerations, impacts and risks to plan a response.
- Coach others, encouraging critical reflection, ownership for problems and self-led solutions.
- Work collaboratively to develop clear and shared objectives that inspire collective ownership.
- Work closely with partners to analyse trends and forecast long-term risks to program outcomes.
Applications to remain current for 12 months.
