Address
SalaryThe Principal Early Engagement Lead plays a significant role in supporting the branch's customer-centric culture that embraces the importance of customer experience and ensures customers find the right path to successfully achieve their outcome.Job details Position status Fixed Term Temporary
Position type Flexible full-time
Occupational group Administration
Classification AO7
Workplace Location Brisbane - North
Job ad reference QLD/565720/24
Closing date 31-May-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration 6 months with possible extension
Contact person Kate Bradbury
Contact details Phone: 07 3066 5121
Access theAs the Principal Early Engagement Lead some of your responsibilities will include:
- Lead the investigation and coordination of activities required to better understand a customer's requirements and determine the ideal process a customer should use to work with the branch.
- Lead the engagement and coordination of collaboration by representatives from multiple Information Technology branch teams to work together to define business requirements
- Provide regular updates to customers and key stakeholders on the progress of customer requests.
- Build and maintain strong, positive and constructive relationships with ITB teams and customers as an advocate for positive outcomes for customer requests.
- Identify and manage risks relating to specific customer requirements, including the raising of risks to the Manager for assistance where appropriate.
