Principal Officer Health Complaints (350317)

We encourage applications from Indigenous Australians, people living with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTIQA+ people.

The Office of the Ombudsman and Health Complaints Commissioner supports reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants with disability. If you have individual requirements that need to be accommodated in order to participate in an interview or recruitment activity, please inform the contact listed at the end of this vacancy.

We are a diverse and inclusive workplace and understand the importance of flexible working arrangements.  Talk to us about how this could work for you.

73.50 hours per fortnight - flexible options available. 

• Assist the Ombudsman and Health Complaints Commissioner in the corporate management of the Office, including strategic planning, resource management, staff development and the preparation of Annual Reports to Parliament.
• Direct the conduct of the investigation and complaints management program to ensure that key output objectives are met; including overseeing and guiding the work of individual investigation and assessment officers and conciliators, monitoring their workload and performance in relation to agreed benchmarks, deploying resources within the unit as appropriate, ensuring compliance with all relevant legislation, and identifying the need for the formal investigations.
• Conduct complex and/or sensitive investigations under the Health Complaints Act 1995, including the preparation of major reports and the formulation of evidence-based recommendations.
• Conciliate complaints, particularly those raising issues of a more complex and sensitive nature.
• Contribute to the development, implementation and evaluation of Office policies and procedures, and to staff training and development.
• Act for the Commissioner as required and represent him or her as required in local and national settings.
• Other duties as may be required to assist in the management and operational planning of the Office.

The Head of State Service has determined that the person nominated for this vacancy is to satisfy a pre-employment check before taking up the appointment, promotion or transfer.

The following checks are to be conducted:

1. Pre-employment checks

• Arson and fire setting
• Violent crimes and crimes against the person
• Sex-related offences
• Drug and alcohol related offences
• Crimes involving dishonesty
• Crimes involving deception
• Making false declarations
• Malicious damage and destruction to property
• Serious traffic offences
• Crimes against public order or relating to the Administration of Law and Justice
• Crimes against Executive or the Legislative Power
• Crimes involving Conspiracy

2. Disciplinary action in previous employment.

3. Identification check.

• A current driver’s licence.
• Relevant tertiary qualifications and/or professional affiliations Conciliation qualifications.
• Current Tasmanian Working with Vulnerable People Registration (Registration Status - Employment).

 Statement of Duties (350317) Principal Officer Health Complaints - April 2024.docx

 Statement of Duties (350317) Principal Officer Health Complaints - April 2024.pdf

 Information for Applicants (DOJ) Short Form Application.docx

 Information for Applicants (DOJ) Short Form Application.pdf

 FAQs Short Form Application.docx

 FAQs Short Form Application.pdf

To apply, please provide a Short Form Application which is a 1-2 page covering letter outlining your experience, skills and knowledge as they relate to the Statement of Duties, and a copy of your current Resumé/CV.

Please note that we do not require a separate statement addressing the selection criteria.

Please apply online by clicking the 'Apply Now' button.

Refer to the 'Information for Applicants (DOJ)' document for further information.  Please note, attachments must be in Microsoft Word or PDF format.

If you are unable to submit your application online, please contact the Department of Justice Recruitment Team on (03) 6165 4***.

Richard Connock
Ombudsman and Health Complaints Commission
Email: ***************@ombudsman.tas.gov.au 
Phone: (03) 6166 4***