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SalaryPrincipal Product Owner
Full Time Permanent Opportunity
Salary range $139,787 - $161,663 + super
Flexible location – Parramatta is where the team is based
Do you want to:
Contribute to the ongoing operational excellence within Revenue NSW
Develop and deliver products within in an evolving Agile environment
hampion innovation, design thinking and new ways of working
Work in an in inclusive and flexible hybrid environment with excellent career and learning development opportunities
In this role you will:
Lead multi-disciplinary Agile team to manage the product lifecycle, including defining and executing product vision and strategy, validating product features and design, identifying, and resolving issues, prioritising inputs to inform product decisions and direction
Lead and define an outcome-oriented product roadmap, gathering customer insights and feedback, defining, and writing user stories, acceptance criteria and success metrics, to ensure customer centric product design, development, and delivery
Lead research, including consultation with stakeholders and related activities, to define current and future product enhancement to meet customer needs and maximise return on investment
Consult with service and technology providers to integrate products and services to maximise value for money in digital service delivery
Lead and coach product team to deliver product roadmap and continuous improvement in product and system enhancements, efficiency improvements, and regulatory and compliance initiatives
Design, lead and support communications and engagement activities that build organisational understanding of user-centred product development methodologies and other customer-centric approaches
To be successful in this role you will demonstrate:
Product management or product development experience, including driving process, system and product improvements to meet customer needs and sharing these across teams
Product development of roadmaps for new and existing products and creating and translating roadmaps into meaningful user stories, acceptance criteria and success metrics
Ability to close the feedback loop and analyse customer feedback and insights to continuously evolve and improve products
Work with Agile and Lean methodologies, and User Centred Design will be an advantage
Awareness of cultural changes associated with new ways of working
Knowledge and experience in transfer duties and property related transactions will be highly regarded.
What we need from you:
An up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.
About Revenue NSW
Revenue NSW is the state’s principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt.
Revenue NSW Digital is responsible for the delivery of state-of-the-art digital experiences focused on simplifying and improving the interactions of 20,000+ businesses and two million+ individuals with the NSW Government.
Why work for us? There are lots of reasons why a role with us is rewarding - working with us gives you:The opportunity for meaningful work that matters to all of us in NSW
Hybrid working, compressed hours and generous leave conditions, so you can make time for what counts
Much more than just a job, you can build a career here
Unmatched opportunities for growth and development
We can’t wait to meet you!
If this role sounds like you, you can apply by clicking the button ‘Apply Online’ below - it’s a simple online process.
If you don’t meet all the criteria, but still believe you could succeed in this role, please still apply - we’d love to hear from you
Further Information
Salary Grade 11/12, with the base salary for this role starting at $139,787 base plus superannuation
Click Here to access the Role Description
For enquiries relating to recruitment please contact Bec Conquest via ************@customerservice.nsw.gov.au.
Visit the to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Monday 18th March 2024 @ 10am
Working at Department of Customer Service
The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.
Visit our Careers site to find out what it means to work for us.
You Belong Here
We are committed to diversity, inclusion, and new ways of working.
We have 8 million+ reasons to care and want our employees to represent the communities that we serve.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via ************@customerservice.nsw.gov.au or 02 9494 8***.
For more information, please visit
