Address The role: Provide on-site and remote level 2 technical support, incident management and request fulfilment in one or more technology domains to ensure defined enterprise service levels are met. The technical domains include End User Computing; Servers and Networks and Unified Communications.
Duties include:
Provide high level ICT technical expertise, support and administration across the main technical domains (End User Computing, Servers, Telecommunications and Networks) by maintaining the operational environment that supports the business.
Provide support and assistance in the clarification and prioritisation of tasks by ensuring assigned priorities are met in accordance with defined enterprise service levels.
Effectively supervise and manage visiting ICT support staff, such as suppliers, by adhering to unit and organisational goals, policies and procedures, and seek opportunities to improve service provision through mentoring.
Effectively supervise/ mentor a technical team by adhering to unit and organisational goals, and procedures.
Whilst part of a broader team, the position requires being able to work with minimal supervision and a substantial commitment to self-management in prioritising and managing workloads, commuting to supported sites and being able to represent eHealth Queensland in communications with senior staff within the HHS as required.
Assist management in the decision-making process by preparing technical reports, specifications and trend analysis within the unit.
Assist the business through brokerage of non-enterprise services provided by third parties (suppliers, contracts).
Contribute to quality certification and assurance processes.
Manage ICT assets by ensuring relevant information is recorded accurately and inventory remains current.
Adhere to eHealth Queensland ICT Change management practices.
Are you right for this role?To be considered for this role, you will demonstrate strong technical expertise in the management, configuration, monitoring and implementation of ICT environments in multiple technical domains. You will have the experience and ability to deliver high quality ICT support to clients, with an emphasis on managing workloads, prioritising tasks and working unsupervised.
Additionally, you will possess exceptional problem-solving skills and will be a confident and clear communicator. You will be able to consult and liaise with stakeholders in a calm and clear manner to resolve complex and at times urgent situations to provide a collaborative and solutions focused service. You will have the ability to engage with others of a varied technical capability and knowledge to achieve a common goal.
About Digital Partnership Teams - eHealth Queensland: eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.The Digital Partnership Teams provide hands on support to health professionals, healthcare staff, and the hospital community to provide a service that enables and supports the best in digital healthcare delivery. The Customer Services Branch is passionate about creating positive customer.Benefits of working with eHealth Queensland: By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.
You will enjoy a variety of benefits, including:
Competitive salary + generous superannuation and leave loading
Flexible working arrangements
Diverse work culture
Career training and development
To apply for this exciting opportunity, submit your resume and covering letter online today.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
