AddressAbout the company
Multispares is the largest independent supplier of truck, trailer and bus parts in Australia and New Zealand. Our commitment to the principles of Quality Parts and Excellent Service and our belief in workplace flexibility means that we work with our team to bring out the best in them and help them to grow their careers through the success of our business. We are a flexible employer with a family-friendly culture.
The role
Our business is growing! We have an opportunity for an experienced Product Quality Officer. Based in our head office in Pemulwuy, you will be joining a Company that thrives on team results and strong business ethics. You will receive a competitive salary and be covered under the company's salary protection insurance. And if you ever need workplace flexibility or support, our team is here when you need us.
The Key Responsibilities :
- Documenting and taking control of the processes involved in warranty claims (Spare Parts)
- Identifying Product Quality and cataloguing
- Using your mechanical knowledge to assess Spare Parts that have been returned and identifying damages and /or fault and rectification with Product Management, Product Development, Purchasing or Supplier
- Engaging with suppliers and experts of the trade to assess returned parts
- Building customer relations assessing the outcome for compensation with the customer and supplier
- Accurate record keeping ie: Forms, Photos
About You
This role would be suited to someone with automotive or heavy machinery mechanical aptitude and with exceptional customer care and excellent administration skills. You must have at least 3 years-experience in automotive, particularly on heavy vehicle would be advantageous.
In addition
- A proven ability to maintain strong working relationships with internal and external stakeholders.
- A demonstrated effective communication, both face to face, telephone, or web-based apps.
- A demonstrated ability to effectively handle and complete multiple tasks in a timely manner.
- Strong analytical and problem-solving skills.
- Proficient in MS Office and web-based programs.
Benefits
- Workplace flexibility options
- Salary insurance
- Competitive remuneration
- Career development opportunities
If you are interested in this role and have the above outlined experience please APPLY now.
