Product Specialist

Join Our Innovative Team at Endpoint IQ

About Us: Endpoint IQ is not just a software company; we’re a Brisbane-based innovator rapidly transitioning from startup to scale-up. Our high-quality SaaS platforms are revolutionising how Universities, research organizations, and health services manage research. This position offers the unique opportunity to expand your career in a highly specialised and sought-after field, with the potential to contribute to product enhancement and client success across multiple countries.

The Role: We’re seeking enthusiastic, solution-driven professionals to join our journey of success. This role is at the heart of our operation, intersecting with Product Implementation and ClientSupport to ensure our customers receive unparalleled value. Your solutions orientated engagement with the Endpoint IQ technical team will be instrumental in delivering tailored services that meet client needs.

Your role is crucial in not only meeting but exceeding delivery expectations, ensuring that our projects resonate deeply and create meaningful advancements for our clients. As you grow with us and contribute to our outstanding internal culture, your expanding product knowledge will become a cornerstone across various divisions:

• Implementation : This job role is practical and proactive, offering a significant opportunity to help us shape the digital transformation of research management at leading universities. Following training, you’ll use your skills to interpret business requirements and work with our team on applying them practically, configuring our software to meet these needs effectively.
• High quality product Support: This role involves providing exceptional product support, enhancing our second-tier support system with your specialised knowledge. Collaborate with product managers and advanced users to tackle unique and stimulating problems, rather than routine low level issues. We are not stereotypical support office and you’ll have the flexibility to build relationships and be creative.
• Innovation and Client Success: We value innovation, and your contributions to our product roadmap will hope shape the future of research management.

Key Skills:

• Outstanding communication and interpersonal skills to foster relationships
• Proficient in managing project stakeholders to align with scope and expectations
• Skilled in problem-solving with a knack for technical solutions
• Excellent time management, meticulous attention to detail, and the ability to juggle concurrent projects
• Experience providing clear and concise support to customers

Desirable Skills:

• Experience in project implementation and autonomous work
• Demonstrated understanding of research management within complex organizations
• Proficiency in conducting software demonstrations

Benefits and Perks:

• Flexible working arrangements, including remote work options
• Full-time or part-time positions available
• A casual yet performance-driven work environment