Product Support Administrator

We are looking for a Product Support Administrator to join our Product team at Wilson Parking. This will be offered as a full time opportunity, will access to free parking and Wilson Group employee benefits!
The position:
This role’s main function is to support, maintain and administer the systems that form the product solution architecture for Wilson Parking. The role will be an SME on all parking systems and will support the product set-up for pre-booking, session, subscription and other parking solutions. In addition, this role will assist in troubleshooting complex customer issues in order to identify technology and process improvement opportunities.
Working as part of the Retail team, you will be a key contributor to maintain and deliver our products and solutions. You will work closely with the customer support teams to identify common issues and report these to the wider product team.
Some key duties include:
• System administration across parking specific solutions
• Product set-up
• Reporting
• Troubleshooting and investigation of customer service issues
• Works closely with cross-functional teams in Customer support and sales
• Works closely with business and technical partners for continual improvement
What we are looking for:
• 1-3 years experience in administration, support or similar role
• Strong written and verbal communication skills
• Strong attention to detail, organisation and time management
• Ability to work under pressure
• Strong focus on problem solving and lateral thinking
• Experience working in a customer service focused environment
• Ability to interpret, follow and effectively communicate Workplace Health and Safety policies and procedures
• Diploma in Administration, equivalent or higher, is highly regarded but not essential
If you are interested in this great opportunity and meet the above criteria, please apply by submitting your resume and a cover letter addressing the key recruitment criteria through the link below.
At Wilson, we are building a workforce that is representative of the community we protect. We welcome people from diverse backgrounds and are committed to supporting our Aboriginal and Torres Strait Islander Peoples with employment and career opportunities. We have an inclusive culture where innovation and teamwork are encouraged. If you wish to make a positive change in your community, contact us today.
After more than five decades in the industry, Wilson Parking is recognised as the market leader in the field of car park asset management in Australasia. We take pride in the fact that the car parks under our management are maintained to the highest standards and that we deliver the highest level of parking efficiency to ensure that our valued customers are provided with a seamless parking experience. Being a part of our team means living our core values of:
Care – People, customers and communities matter.
Integrity - We do what's right, not what's easy.
Accountability - Ownership is every person's responsibility.
Innovation - Change that adds value.