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Form of workAbout the Company
Liebherr’s decades of experience, knowledge, and dedication to the highest quality and most reliable technologies makes us a respected leader and a trustworthy partner to industry. We sell and service earthmoving machinery, mining equipment, mobile cranes, tower cranes, maritime cranes as well as foundation and piling equipment throughout Australia and New Zealand.
About the Role
Liebherr Mining NSW are seeking Interest from suitably experienced candidates for the role of Product Support Advisor based on a customer mine site in the Hunter Valley NSW.
Reporting through to the Customer Support Manager, the role is responsible for providing field and technical support to the customer and managing client requirements relevant to equipment support for the Liebherr Excavators on site.
Extensive experience with Liebherr excavators as well as sound diagnostic skills desirable.
Key Responsibilities
- Electrical/Mechanical/Hydraulic diagnosis and repair of faults on Liebherr Excavators (R9250, R9400 & R996B)(, )
- Assist with major and minor services to site machines as directed.
- Management of warranty jobs and assisting with site claim submissions
- Complete machine health assessments and appropriate reporting
- Accurate completion of documentation including timesheets, maintenance requests and any site-specific documentation required.
- Actively promote Liebherr as a ‘solutions provider’
- Ensure the customer is supplied with all applicable communication relevant to goods and services provided.
- Consult with supervisors and tradespeople.
- Coaching and mentoring of Liebherr and Customer Technicians.
Qualifications & Experience
- Trade Qualified – Certificate III in Mobile Plant Technology (AUR31220-01) or equivalent
- Extra Low Voltage Training (highly regarded)
- MDG25 (Highly regarded)
- Working at Heights (Highly regarded)
- Cert IV Engineering (Fluid Power) (Highly regarded)
- Demonstrated diagnostics and fault-finding knowledge.
- Elevated level of experience and expertise with Liebherr excavators or equivalent.
- Elevated level of diligence and quality execution.
- Customer support experience
- Self-motivated and excellent communication skills
- A current driver’s license.
Benefits
At Liebherr Australia, we’re committed to looking after you, with some great benefits including (but not limited to):
- Salary Sacrifice and Novated Car Lease Options
- Generous employee benefits pool, including, ability to purchase additional leave, 10 weeks paid parental leave, early access to LSL; wide range of company discounts and retail discount program
- Ongoing world class training and opportunities for upskilling
- $3000 Referral Program
About Us
We are dedicated to seeing our employees work together in environment that creates the highest quality, cutting-edge products, long-lasting relationships, improved organisational and individual capabilities, and we aim to give our employees an opportunity to grow and develop their careers.
Diversity and Inclusion
Diversity and inclusion sit at the heart of the Liebherr Group’s Core Values. We are committed to building a workforce that is representative of the communities in which we live, work and operate. Our culture thrives on mutual respect, teamwork and diversity of thought in the workplace
Culture
We are dedicated to seeing our employees work together in an environment that fosters the true meaning of collaboration; a culture that creates the highest quality, cutting-edge products, long-lasting relationships, and improved organisational and individual capabilities. We aim to give our employees an opportunity to grow and develop their careers
How to apply
If you are interested, please apply via the link below.
Contact Lisa-Jayne Davis - HR Business Partner - applications close COB 27 March 2024
Candidates are advised that interviews may commence before closing date. Liebherr Australia would like to thank you for submitting your application.
Please note: applicants successful in progressing past interview stage will be required to undergo a Pre-employment process including National Police Clearance and Medical Screening process which includes drug and alcohol testing.
No agencies or third parties please.
* Potential remuneration package is dependent upon experience. Total remuneration package is inclusive of Superannuation and other discretionary payments which will be discussed in the interview stage.
