AddressProduct Support Specialist
Sydney or Melbourne
$80,000 - $100,000
Livetiles
· LiveTiles’ intranet software solutions are purpose-built for global enterprise organizations.
· Drive innovation, boost productivity and streamline internal communication.
· LiveTiles is rapidly growing to serve global customers across all industries and its intelligent workplace design suite has been adopted by the world’s most iconic brands.
· With over 1100 paying customers and counting, LiveTiles is the innovative force that drives the enterprise, education and SMB markets to succeed.
Tasks and duties of the position
· Monitor customer support channels for incoming requests
· Triage support tickets, investigate and gather information from customers in an efficient manner to reduce disruption and resolution times
· Provide timely and clear communication of updates to customers on the status of their support ticket
· Perform troubleshooting on our products and related platforms
· Test, debug, diagnose and correct complex customer issues
· Identify, investigate and analyse business procedures, processes and work practices
· Assist in identifying and analysing customer internal processes and advise which of our products better suits them
· Coordinate with internal teams to assist in ticket resolution
· Work effectively with team members in multiple time zones (all U.S.. EMEA and Australian time zones)
· Author and update knowledge base articles for internal and external use
Qualifications required:
· Bachelor degree in a relevant field
· At least 2 years experience in the industry
· Any others you would like to include
Benefits offered
· Employee Experience Leave
· Recharge Leave
· Birthday Leave
· Volunteer Leave
~not essential
Summary of role requirements:
- Flexible hours available
- 2-3 years of relevant work experience required for this role
- Work visa can be provided for this role
- Expected start date for role: 01 July 2024
- Expected salary: $80,000 - $100,000 per year
