Program Manager

Program Manager

PLEASE NOTE - THIS ROLE REQUIRES YOU TO BE BASED IN SYDNEY AND HAVE FULL WORKING RIGHTS

Rate: $1100-1200 per day, including super
Duration: 12 months initially
Start: ASAP
Location: Sydney (hybrid working model)

Client:

Our client is an established Service Delivery organisation looking for a Program Manager to join their high performing Technology Delivery team.

Responsibilities:

• Be the single point of ownership and accountability for services and delivery related activities within the assigned accounts
• Maintain a trusted partnership and relationship with the account team and key customer stakeholders on behalf of the organization
• Provide insight and line of sight across all programs and projects - with an emphasis on the financial and business outcomes
• Accountable for the definition and maintenance of Service delivery strategy and execution across the portfolio.
• Collaborates with, and supports, pipeline activities, including estimating costs, resourcing, creation and/or presentation of customer-facing materials.
• Accountable for oversight of the health and profitability of the services portfolio on an on-going basis
• Accountable for scope management and change control of the service delivery portfolio, leveraging defined governance practices to gain final approval/sign-off of changes.
• Define and maintain the delivery engagement strategic staffing plan across all service lines to ensure a commercially viable plan is defined, implemented, and maintained.
• Accountable for defining and overseeing the overall delivery strategy and quality of Service execution - including standards for governance and communication across all lines of business.
• Accountable for facilitating regular portfolio reviews with the customers, account teams and key stakeholders
• Facilitates a Quarterly Portfolio Review and Continuous Service Improvement plan. (Client facing)
• Regularly monitors and assesses customer satisfaction through formal check points and informal feedback
• Coaches and mentors the Program and Project team members as needed, to achieve the optimal productivity and highest quality of deliverables

Your experience

• Establishing, influencing, and maintaining relationships with key customer and internal stakeholders / decision makers up to 'C' suite level.
• Extensive industry knowledge of service delivery strategy; with focus on continuous improvement and governance
• Experience in working with and development of content and responses to RFP's, contracts and development of applicable customer presentations and proposals
• Relevant background and experience that can be leveraged to identify new opportunities and ability to influence the client's approach or strategy
• Capable of providing a consistent and trusted lead/interface to the client on a broad range of delivery topics, with the ability to promote the broader capabilities
• Minimum of 10 years active Portfolio and Program Delivery experience across technologies and methodologies.
• Extensive experience developing, managing, tracking, and forecasting the financials and budgets for large scale programs.
• Excellent understanding of the contract process. Able to manage contract modifications, control the impact to a program, and take the lead for negotiations on contract scope, cost and schedule
• Strong team building skills
• Strong communication skills (written, verbal, and presentation)
• Salesforce CRM software experience
• CSM, PMP, PgMP or equivalent experience.
• Bachelor's Degree required; Master's Degree preferred

Please submit your CV asap and I will get back to you with more details if suitable.

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