Program Manager

What Matters to Us:
Advantage Group is the leading advisor in business-to-business engagement globally.
Thirty years ago, in Toronto, Canada, Founder Ron Pirie championed the belief that businesses work better together when they commit to actively listening and responding to each other’s feedback.
From humble beginnings and a staunch and universal belief that stronger collaboration leads to better business results in any market and any industry, our relationship benchmarking capabilities have become the gold standard for measuring business-to-business engagement in over 50 countries.
Today, the Advantage Report is the world’s leading 360° feedback program developed to support suppliers and retailers in measuring, tracking and strengthening their B2B performance.
Who We’re Seeking to Join Our Team:
The successful candidate ideally holds 4+ years of experience in an administrative, project management or market research role to manage the support activities necessary for successfully executing quality benchmarking studies. The ideal candidate will have a passion for market research, have a keen eye for detail, and be numbers driven!
What Success Looks Like in this Role:
This position is responsible for leading the execution of the customer benchmarking program(s) including research design, data collection (both quant and qual) development of data/report specifications, data verification, report production, and overall program management.
This position reports into the Australian Operations Director, and will require daily communications with the Australian Operations Team and the Central Services Operations Team (based in Canada) to ensure all aspects of the assigned programs are completed in accordance with program objectives, timelines and coverage targets.
Specific responsibilities include:
Manage 2x direct reports (Program Coordinators)
Survey Planning, Design, Testing.
Daily review of completed surveys, identifying appropriate candidates for qual interviews.
In field Quant & Qual – Gap Analysis/Coverage for all Sponsors by Account, working with Head of Engagement to ensure responses from Program Critical Respondents.
Infield Survey - Determine additional subject companies to be queried/rated by participant.
Product Planning - Manage end to end of Data Processing
Reporting – Manage end to end of Reporting, investigating queries, and program statistics.
Qualitative Output - Format qualitative responses into a consolidated excel verbatim file at the end of each program.
Project Management – managing project timelines, and delivering to all agreed project timelines as set by the Operations Team Lead.
Other – Provide back-up support by completing duties as required to meet the needs of the Organisation.
What We’re Looking For:
Education & Experience:
Degree in Business, Marketing, Technology, Analytics preferred
4+ years market research and project management experience
Knowledge & Skills (competencies):
Advanced skill level in Word, Excel & PowerPoint. Knowledge of Excel functions and formulas such as Pivot Tables, VLOOKUPS, Macros is critical.
Fluency (written & oral) in English
Strong verbal & written communication skills (internal and external contacts)
Attention to Detail
Time Management Skills
Organisational skills
Analytical skills
Comfortable with data/numbers
Career Development
Progression to Senior Program Manager within the department will be determined via annual PDP performance review process.
Location:
Sydney based role. This hybrid remote/office role will require a minimum of 1 day a week in the office.
We embrace flexible working at Advantage.
Free onsite parking available.
Why Should You Work for Us?
The Advantage Group offers an excellent work-life balance, including the following:
Global company, with an established client-base and exciting growth trajectory
Intelligent and passionate team members.
Opportunities for growth and professional development
Unique business and technical problems, a new challenge around every corner.
Strong corporate culture: Monthly company-wide gatherings for global community-building
Parking
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