AddressCarers WA values its dedicated and skilled employees and aims to create a flexible, supportive and family and carer friendly workplace. Carers WA actively supports diversity and inclusion, and we encourage Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, LGBTIQA+ people, neurodiverse people, carers and people with disability to apply.
We want to provide a space for everyone to have the best experience through the recruitment process, please tell us how we can best support you.
The Program Manager – Carer Gatewaywith Carers WA is a permanent full-time position. The position attracts a salary package of $134,000 p.a., plus super and salary packaging, 5 weeks annual leave (with 17.5% leave loading), two wellness days per annum, and the option to utilise a company vehicle.
About Carers WA:
Carers WA is the peak body representing the needs and interests of carers in Western Australia and is part of a national network of Carers Associations providing a range of support services, supporting Carers across Western Australia. Carers provide unpaid care and support to family members and friends who have disability, mental health challenges, a chronic condition, terminal illness, an alcohol or other drug issue or who are frail aged.
Carers WA will support and provide you with:
• Training and development opportunities, pertinent to your role
• Role security and work/life balance
• Career progression opportunities
• A competitive salary, including salary packaging and added leave
• A friendly, supportive and collaborative workplace environment
About the Role:
The Program Manager – Carer Gateway is responsible for the management of the Carer Gateway contact centre which is the first point of contact for the majority of carers seeking information, advice and guidance.
The role is responsible for managing the team and ensuring delivery of all contracted outcomes within the assigned budget, including that all reports are delivered to the required standard and deadlines set by the contract agencies, CEO and the Board.
The role requires the ability to work with other Managers and a wide range of partner organisations to raise awareness of carers within the broader community. Periodically, the role will be involved in the development of submissions to government to seek funding for enhanced or new services for carers.
Essential Selection Criteria:
- Minimum five years’ experience in the management of program or service staff from a range of professional disciplines including counselling, social work and community services.
- Experience of client case management processes, including assessment and client service planning.
- Analytical, planning and program/business development skills.
- Experience in preparing contract reports to State and/or Federal agencies and meeting contractual outcomes.
- Experience in delivering presentations to large audiences of people from diverse professional/social backgrounds.
- Demonstrated capacity to develop and maintain effective relationships with a range of stakeholders.
- Understanding and empathy of carers, health, mental health, ageing and disability issues.
- Proven competence in supporting individuals, families and groups.
- Significant experience using computer software including Microsoft Suite, CRM and/or customised client databases.
- Well-developed communication skills both verbal and written.
- Experience of working flexibly including active participation in change management.
- Current driver's licence, as state travel will be necessary.
- Ability to provide a National Police Clearance issued within the last three months (to be provided prior to commencement).
Although not an essential requirement, a relevant qualification will be highly regarded.
Position description for this role is available upon request from **************@carerswa.asn.au.
Please note: Only shortlisted applicants will be contacted for an interview.
Applications close on Wednesday, 15th May 2024.
Carers WA reserve the right to begin the recruitment process and withdraw the position prior to the close date/time.
Applications must include a covering letter addressing the selection criteria, Curriculum Vitae and contact details of two professional referees. Applications can be submitted online via www.seek.com.au.
Carers WA supports a zero harm workplace culture to all internal and external stakeholders.
To learn more about working with Carers WA, we encourage you to visit our website.
