Program Manager

About us

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! 

Purpose of the role

The Program Manager is a specialist SME role within the Corporate Services business that delivers  strategic specialist support for the Group CRO and facilitates the delivery of the strategic projects and changes in Corporate Service  This role will provide technical expertise in project management within the risk and compliance space and be accountable for the program management and project management for the risk strategy program delivery, leading and facilitating internal and external stakeholders.
The purpose of the role is to lead key risk and compliance project pieces for the Group CRO in all aspects of oversight and delivery of the Corporate Services (Group Risk) strategy, project management leadership of the risk strategic initiatives.

Position Accountabilities

The role is accountable for: 

Project Planning and Execution:

• Develop detailed project plans outlining tasks, timelines, and resource requirements.
• Lead project teams in the execution of initiatives related to risk management, compliance, and process improvement.
• Monitor project progress, identify potential issues, and implement corrective actions.

Risk Management:

• Conduct risk assessments for projects, identifying potential risks and developing mitigation strategies.
• Collaborate with stakeholders to ensure that project plans account for and address potential risks.
• Implement risk monitoring and control measures throughout the project lifecycle.

Stakeholder Communication:

• Communicate project objectives, progress, and outcomes to relevant stakeholders.
• Collaborate with cross-functional teams to ensure alignment with organizational goals.
• Provide regular updates to executive leadership on project status and potential risks.

Process Improvement:

• Identify opportunities for process improvement within the context of risk management and compliance.
• Work with teams to streamline workflows, enhance efficiency, and ensure best practices are followed.
• Implement changes in collaboration with relevant stakeholders.

Quality Assurance:

• Establish and implement quality assurance measures for project deliverables.
• Conduct reviews and audits to ensure that projects meet established standards and compliance requirements.
• Identify areas for improvement and implement corrective actions.
• Conduct thorough risk assessments to identify potential risks affecting the organization.
• Analyze the impact and likelihood of identified risks to prioritize and focus on the most critical issues.
• Collaborate with relevant departments to gather information and insights for comprehensive risk evaluations.

Crisis Management:

• Develop and maintain crisis management plans to address unforeseen events.
• Lead the organization's response in crisis situations, coordinating with relevant stakeholders.
• Implement strategies to minimize the impact of crises on the organization's operations and reputation.

Communication and Reporting:

• Communicate risk-related information to executive leadership, department heads, and relevant stakeholders.
• Prepare and present regular reports on the organization's risk profile, mitigation efforts, and emerging risks.
• Foster a culture of risk awareness and accountability throughout the organization
• Develops and prepares relevant reports and papers to Business, Executive and Board Committees as per the direction of the Group CRO across any risk and compliance matters
• Support the Group CRO in reviewing all Executive and Board Risk Committee papers to ensure alignment with the approach of the Group CRO and consistent across all papers; including engaging with the Corporate Services leadership team in providing feedback and challenge to the papers from a risk and compliance perspective.

Qualifications and Experience

• Bachelor's degree in Business Administration, Project Management, Risk Management, or a related field. PMP or relevant certifications are a plus.
• Proven experience as a Project Manager with a focus on risk and compliance.
• In-depth knowledge of risk management principles, compliance frameworks, and regulatory requirements.
• Strong project management and organizational skills.
• At least 5 years insurance operations and/or CRO support experience with a relevant tertiary education.
• At least 1 year of technical experience and understanding of risk management and compliance, including delivery of risk governance activities.
• Excellent communication, influencing and negotiation skills, including writing board and executive papers.
• Ability to build effective relationships with executive support, senior leaders and other key stakeholders.

Our Perks:

• Location – Our office is conveniently based in Toowong Village shopping centre - a city fringe location with access to retail, restaurants, various parking options and public transport. Our offices in North Lakes and Kawana also has easy access to retail and various parking options.
• Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
• Paid parental leave - We support our new parents with paid parental leave and other benefits.
• Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
• Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
• Employee discounts - You’ll receive discounts on Budget Direct insurance products.
• Reward and recognition - We reward high performance wit