Program Officer

CITB is a whole-of-industry led organisation that provides support to attract, train and retain South Australian building and construction workers by providing leadership in training and skills development.

We have an exciting opportunity for a Program Officer to join the Workforce Skills & Training team. The Program Officer is a point of contact for all CITB program and initiative enquiries, applications, and claims. Applicants with experience working within a Registered Training Organisation, Group Training Organisation, the Vocational Educational and Training (VET) industry, or an understanding of apprenticeship systems are strongly encouraged to apply.  

Key responsibilities:

• Be the first point of contact for program and initiative enquiries, applications and claims
• Process applications and claims in compliance with eligibility requirements set by CITB policies and funding conditions.
• Administer CITB number registrations and variations
• Assist with conducting audits on claims and funding conditions and contribute to continuous improvement processes
• Provide administrative support to CITB programs and initiatives
• Proactively demonstrate a commitment to WHS, putting the safety of your co-workers, visitors, clients, and yourself first every time
• Contribute to the success of our business through collaboration, high performance and working with respect.

Essential:

• Minimum of 3 years administration experience (vocational or education sector desirable)
• Experience in customer service-oriented roles, including complaint handling
• Demonstrated ability to multi-task, manage time effectively and to respond to changing situations in a flexible manner
• Exposure to policy interpretation and the application of a range of administrative procedures and processes
• Advanced skills in Microsoft Office suite of programs, in particular Excel, Word, Outlook and Teams
• Familiarity pulling and creating reports from a database
• Strong interpersonal and written and verbal communication skills including demonstrated skills in consultation and capacity to interact at Senior Manager level and represent CITB in external contexts
• Demonstrated ability to think critically and creatively, use initiative, and develop solutions for complex tasks
• Highly developed time management, organisational and multitasking skills with excellent attention to detail and accuracy.

Requirements:

A satisfactory national criminal history check. and Working with Children Check.

How to apply:

To apply please submit a Cover Letter and an up-to-date Resume including two Referees. Applications will be processed as received and only successful candidates will be contacted. For a copy of the Position Description please email careers@citb.org.au 

CITB is committed to building a diverse, inclusive and respectful workplace culture. In line with our focus on diversity, applications are strongly encouraged from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people with disability and LGBTIQA+ individuals.