Program Support Officer

Program Support Officer

About the role: 

As a Program Support Officer, you will be required to assist the Program Manager with planning and administrative tasks associated with several projects. You will work within a team to solve daily administrative problems and conduct research, analysis, reporting, and other activities to support the development and delivery of a programmatic body of work.

The specifics of your responsibilities are:

Program Research and Analysis:

• Conduct research and analysis for assigned programs. This includes gathering information, assessing data, and providing insights to support decision-making.
• Prepare program briefs based on your findings to ensure informed planning.

Administrative Support:

• Monitor and report on program plans, milestones, and deliverables. Ensure they align with approved project plans in terms of time, cost, and quality.
• Maintain documentation and records related to program issues, policies, and practices.
• Secure appropriate venues for workshops, seminars, or conferences.
• Coordinating with experts that lead training sessions and keep track of participant attendance.

Adaptability and Flexibility:

• Ability to assist with resolution of any matters within the broader work environment.
• Ensure smooth operations when faced with changing circumstances.
• Develop reporting metrics, proactively identifying opportunities to drive efficiency, productivity, and customer-experience improvements.

Implementation Assistance:

• Collaborate with the program team to complete tasks and execute project plans effectively.
• Keep stakeholders informed about program status and any implementation challenges.
• Contributes to reviews and audits of project and programme management to ensure conformance to standards.

Administrative Services:

• Coordinate committee meetings and prepare necessary papers.
• Provide administrative services to facilitate smooth project management.
• Correspondence and calendar management.
• Coordinate Leadership and Team Day-to-Day activities.
• Travel booking and management.

Training Provided:

• As part of your role, Contour will provide role specific training which may be one or both of the following:
  • SAFe Scrum Master course 
  • Agile Business Analyst course

Essential attributes:

• Proficiency in Microsoft Office and relevant software and web-based applications.
• Relevant qualifications and/or demonstrated experience in project administration, project management or Program Support roles.
•  Attention to detail with strong time management skills.
• Ability to access, interpret and report on data from a range of systems to allow for effective dissemination to a range of audiences. 
• Demonstrated ability to work independently and in a team environment.
• Experience coordinating meetings and events, including agendas, minutes, actions and required follow up.
• Australian Citizenship

Desirable Attributes:

• AGSVA Security clearance
• Certificate IV or above qualification in business, project management, marketing/communication or similar and/or 3-5 years’ experience in a program coordination or business development role. 
• Experience in, or knowledge of government funded programs.
• Experience working with a diverse range of stakeholders with competing priorities. 

 Who We Are. 

• Contour Advisory is a professional services consultancy dedicated to providing high quality people within the Emerging and Disruptive technology domains. At Contour we the understand the challenging nature of the Defence Major Projects and are determined to support our clients navigate this complexity.   
• Through the provision of technically and contextually expert personnel, we help our clients within the Department of Defence integrate and deliver capability to improve the training and employment of their personnel.  

Inclusive workplace:   

• What we do matters and that’s why Contour is invested in good people doing great things. 
• At Contour Group we believe in being the change we want to see. We are dedicated to creating a workspace which empowers all employees at various career stages by fostering a culture of inclusivity, growth, and opportunity.  

• The role is ACT based.  

 Please submit a one – two page response with your CV by COB Tuesday 27th February 2024, highlighting your expected salary, skills and experience that make you ideal for the Contour team and the advertised role.   

For more information, please contact us via ***********@contouradvisory.com