Project Business Systems Analyst

At Southern Cross Care (WA) we help people live extraordinary lives every day, connected to communities. As a provider delivering care, support and accommodation for West Australians in greatest need, our purpose is clear, and our passion is strong.

Southern Cross Care (WA) is a place where you can have an extraordinary impact, make an extraordinary difference, and be appreciated for extraordinary contributions.

We hope you will join us and become one of the people who make Southern Cross Care (WA) an extraordinary place to be.

About the role and where you will be working:

The Application Support Analyst delivers support and implementation services for a range of applications projects including but not limited to SCC(WA)’s Core Finance/ERP and Home care deployment systems project.

This position is a 12 month contract role and located at our central office in Rivervale which offers flexibility to work from home 1 or 2 days per week.

We’ll also be asking you to:

• Providing administrative and systems support for a range of core business and client systems projects including configuration, data migration, test, training, and release management.
• Support the Applications team in the delivery of core Business Systems administration
• Liaising with other Transformation and Technology Services teams and customers ensuring sound advice is given regarding all aspects of administrative and systems support.
• Investigating, analysing and resolving complex technical issues across a range of application systems and platforms.
• Developing an appropriate level of understanding of the relationships and dependencies between databases, integration services, application systems, authentication systems and software programs.
• Ensure that yourself and your team abide by the Aged Care Code of Conduct and NDIS Standards acting in a way that is respectful, kind, and consistent with the behaviours set out in these documents.
• Ensure Compliance documentation is up to date and uploaded to ESS in a timely matter.

To be considered for this role, you’ll need:

• In-depth knowledge of and experience in supporting enterprise and desktop applications,
• Analytical and problem-solving skills illustrating experience with business process modelling and functional and technical requirements analysis.
• Highly self-motivated and directed, with the ability to effectively prioritise and execute tasks under pressure.
• Experience across a variety of core Business Systems implementation and support capabilities including configuration, data migration, test, change management and training, release management, monitoring, tuning, and maintenance.
• You have knowledge and experience applying Application Lifecycle Management practices.
• You are an excellent communicator and have the ability to engage with technical and non-technical staff.

Working with us:

At Southern Cross Care (WA), we are committed to being an employer of choice. As well as providing a positive and supportive environment, we also offer the following benefits:

• Not-for-profit salary packaging options of up to $15,900 for general living expenses and $2,650 for entertainment benefits.
• Corporate Health Insurance with HBF
• Free employee assistance program
• A diverse range of services which allows professional development and growth
• Paid Parental Leave
• Annual leave starting at 4 weeks
• Carers/personal leave
• Service Awards for long standing employees
• Flexible working environment.

How to apply:

To express your interest, please apply with an up-to-date resume, and a cover letter outlining your experience / suitability.

Kindly note, if your application progresses to an interview, we’ll be asking for:

• National Police Clearance - current within 6 months (or evidence of application)
• Immunisation record (Flu & COVID19)
• A completed pre-employment health questionnaire
• Qualifications

About us:

Established over 50 years ago, Southern Cross Care (WA) is a purpose-driven, not-for-profit organisation contributing to social, health and economic development in WA. We do this by enabling the delivery of integrated services in our community for the increasingly complex health, care and accommodation needs of our aging population and those living with mental illness.

Our dedicated and passionate team of around 900 employees and 130 volunteers, deliver care and services to over 3000 West Australians across our residential, retirement village, mental health, community housing and home care portfolio.

Our promise to our clients, residents and each other is to enable extraordinary because we;

Listen, Act, Do not give up, Work as one.

Southern Plus and Southern Cross Housing Ltd. are part of the Southern Cross Care (WA) Inc. Group.

Southern Cross Care (WA) is an equal opportunity employer committed to diversity and inclusion. We also acknowledge the Traditional Owners of the lands on which we work.

For more information on the services, we provide visit: scrosswa.org.au