AddressWhat is the role?
This role is to manage the planning, scheduling and coordination of all client installations including but not limited to software, hardware, server migrations and other projects.
Duties and Responsibilities
- Planning, scheduling, coordinating and communicating all elements of delivering site and non-site installations and projects to a high level of client satisfaction
- Communicating with all stakeholders including external clients, account managers and engineers to ensure the efficient delivery of projects and installations
- Coordinating and communicating the correct allocation of skilled staff within the time constraints in order to complete projects within client expectations
- Providing status reports on all active projects including any risks associated with completing projects on time and on budget as part of a regular reporting cycle
- Accurately reflecting engineers service calls in service delivery calendar and effectively communicate client instructions
- Effectively communicate schedule changes to all relevant stakeholders
- Accurately recording relevant data in all systems
- Developing and maintaining effective working relationships with personnel from all departments
- Demonstrating and upholding exceptional safety standards at all times in accordance with any workplace health and safety requirements, to ensure your own safety and the safety of others
- Other duties as required
Who are we looking for?
- At least 3 years of Project Coordination experience
- Understanding of current project management methodologies
- Proven track record of successful managing of IT projects
- Experience doing extensive project reporting
- Experience managing multiple priorities simultaneously
- Experience in working in a shared resource pool multi project team environment
- Proven issue and risk management experience
- Experience in constructing and presenting project updates
- Outstanding planning and organization skills
- Strong attention to detail
- A strong client focus and excellent relationship-management skills
- Excellent communication and interpersonal skills
- Influencing skills with the ability to build positive relationships
- Proactive, self-motivated and results driven
- Professionalism, confidence and resilience
- Flexible with the willingness to adapt and innovate
What we do
New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide.
Who we are
New Era promotes a culture of continued development, both personal and professional. As a team member, you will receive competitive benefits, industry training, and certifications. We are team-oriented and have a positive environment filled with incredible staff, who have a genuine passion for providing the best service to our clients worldwide. We believe that investing in our employees is the key to professional growth and setting the standard for excellence in our field. We are looking for new team members who showcase our core values of community, integrity, agility and commitment. If this resonates with you, there is an opportunity join New Era Technology’s growing team of highly skilled and industry-certified professionals.
What we offer
- A friendly team environment with a strong technical support network
- Broad range of options for training and developing your IT skills
- Opportunity to work with the IT industry's latest technologies
- Internal career growth for high performers and IT super-stars
- Lunches and snacks provided
- Gym membership
