AddressWho are we?
Humanforce provides the market leading, employee-centred, intelligent, and compliant HCM suite for frontline and flexible workforces, offering highly configurable, best-in-one WFM, HR and Payroll - without compromise. Humanforce was founded in 2002 and has built strong foundations with our 2300-strong customer base and over 600,000 users across a wide range of industries, including aged care, childcare, hospitality, retail, local government and more. Today, we have offices across Australia, New Zealand, and the United Kingdom.
Our vision is to make work easier and life better by focusing on the needs and fulfilment of frontline workers, and the efficiency and optimisation of businesses.
Humanforce solutions are designed to help clients drive engagement and productivity for their frontline workforce, with an intelligent, cloud-based platform for employers and managers, and a user-friendly mobile app, specifically designed for employees in their flow of work.
We are on a mission to deliver an exceptional employee experience for workforces by offering a compelling employee value proposition and great work effectiveness through connection, development and wellbeing while delivering intelligent manager automation to drive cost optimisation, increased productivity, and growth, and enhance compliance confidence for businesses as they adapt to evolving challenges and objectives.
What you’ll do?
- Lead simultaneous software implementation projects, from kick-off calls to go-live and post-training reviews, ensuring projects are completed within budget and TTV timeframes are met.
- Collaborate with a team of consultants and developers to customise and develop software solutions, fix bugs, and deliver top-notch customer experiences.
- Deliver system training to new and existing customers, keeping them up-to-date with the latest system features and best practices.
- Assist customers with software configuration to meet their changing needs and ensure optimal system performance.
- Ensure billable utilisation targets are met and engage with sales teams, implementation consultants, and customer support to deliver exceptional service, both in person and remotely.
- Effectively communicate with customers, manage their expectations, and identify new opportunities for training and consulting services.
- Manage project scope, timelines, and budget to deliver reference-able customer projects and achieve KPIs set with the relevant Delivery Services Manager.
What you'll need?
- 4-6 year's experience with WFM, Payroll, or CRM software is essential in this role!
- We need someone who has a proven track record of delivering multiple concurrent software implementation projects - so if you're up for the challenge, we want to hear from you!
- Your excellent English written, and verbal communication skills will be essential to manage customer expectations and to effectively train and communicate with our clients.
- Solid knowledge of software project management principles and methodologies will be critical to ensure successful project delivery.
- We're looking for someone who can work autonomously while maintaining a high level of professionalism.
Our values
- We are bold
- We are all in
- We are customer obsessed
- We do what we say
- We are good humans
Our approach to flexibility
We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms.
Benefits
- A flexible working environment
- The opportunity to be part of a fast-growing tech company
- A focus on development with access to LinkedIn Learning
- Paid parental leave and Quarterly Wellbeing Days
- Employee talent referral scheme (know great people, be rewarded)
- A fun and friendly culture working with passionate and talented people
- A work environment where you can genuinely improve the world of work!
We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.
We are a 2024 Circle Back Initiative Employer and commit to respond to every applicant
