Address At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth stor?y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
The Job
The Digital Solutions (DS) Implementation Manager is responsible for the end-to-end project management and delivery of Digital Solutions for new and existing customers. The DS Implementation Manager works directly with customers, business and IT resources to implement business process management solutions and manage the project life cycle by developing system requirements, technical designs, managing software engineering resources, testing and deploying the solution. The DS Implementation Manager is also responsible for working closely with the sales organisation, field operations, DS Management, and account management to coordinate and execute the implementation and to develop and/or enhance tools and processes for the purpose of standardisation and improved efficiencies.
The Responsibilities
- Responsible for leading the implementation of Digital Solutions (DS) for customers in the APAC region
- Project manage all phases of a DS technical project, including working directly with customers for kick-off and discovery sessions
- Provide direction to cross-functional technical team members and work with internal stakeholders to meet internal performance requirements
- Serve as the primary customer facing contact for assigned project(s) during implementation phase for all customer resources, including business and IT points of contact
- Lead a team of assigned technical resources through the DS Implementation process, including customer requirements, solution design, solution development and testing activities
- Develop detailed project plans utilising various project management tools for all project phases
- Develop and document detailed system design specifications, technical project requirements and system functional design diagrams
- Serve as the Quality Assurance lead for the DS system, ensuring the overall solution and system quality
- Host and lead meetings with internal and customer executive level stakeholders during the project
- Assist with the creation of system enhancements and operating procedures to improve the onboarding of new customers and ongoing customer service support for our customers and field teams
- Manage customers through a system change control process, including effort analysis and change implementation
- Assist with the training of local field operations to implement and service customers
- Manage the upstream and downstream handover with the pre-sales and operation teams respectively.
- Manage weekly status reports updates and issue logs, utilising reporting tools to measure and communicate progress, quality and compliance
- Identify potential product and services opportunities during the project
The Person
- Bachelor's degree in Information Systems or related field would be preferred
- PMP certification is mandatory
- 5-7 years of proven project management experience in a matrix environment with a focus on Software Delivery PM
- 3-5 years of experience managing implementation of highly technical, enterprise-level BPO, hosted, or similar systems
- Experience within the document imaging, outsourcing, SaaS, or hosted solutions industry would be well regarded
- Experience with Software Development Life Cycle (SDLC) processes
- Excellent internal/external written and verbal communication, interpersonal and analytical skills
- Ability to multi-task and prioritise issues in a complex environment
- Excellent customer service and organisational skills.
- Must be detail oriented and have the ability to work on multiple projects simultaneously
Category: Operations Group
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0070350
