AddressThe Project Manager - Pre-Sales is responsible for driving customer satisfaction by acting as sales enabler during the design/conceptual stages of a new site for GE Healthcare Imaging equipment. Success will be achieved by applying a consultative, creative problem-solving and customer focused approach to the pre-order phase of the installation.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Roles and Responsibilities- Support sales teams during pre-order site inspections and tender responses.
- Drive an outstanding customer experience through high availability, site presence and creative problem solving.
- Support Ideas, Designs, Vendors, Site Availability and Access, including scope, budgets and scheduling from initial idea stages kick-off through signing the new equipment order.
- Be a business partner acting as liaison between customer, property managers, design team, sales team and installation contractors to ensure proper and agile completion of the order process.
- Conducts Daily/Weekly/Monthly meetings with client personnel throughout design stages until handover of a signed order to the responsible PMI.
- Develop and manage relationship with key local builders & vendors, expanding opportunities visibility and orders funnel.
- Ensures compliance and documentation of all applicable safety requirements.
- Analyses customer needs and operations and incorporates this into estimates for additional services/features/installation.
- Knowledge of estimating, drawings, specifications, scopes of work and scheduling, periodically acting as customer support on construction/projects related inquiries/decisions even before formal opportunities are raised.
- Facilitates designs procurement and construction drawings documents in collaboration with the ICN design centre.
- Tracks, compiles and organizes data driving business intelligence reports from Projects perspective to identify order by order lessons learned, cost variances, schedule variances and win/lose root causes.
- Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
- Complete all planned Quality & Compliance training within the defined deadlines.
- Identify and report any quality or compliance concerns and take immediate corrective action as required.
- Ownership of order and configuration quality at the point of entry to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs.
- Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System.
- Bachelor’s degree in Engineering, Construction/Business, Project Management or similar.
- Background in architecture or construction contracting.
- Demonstrated customer service experience working in a clinical environment.
- Experience engaging cross-functional teams.
- Ability to work effectively in fast paced & dynamic environment.
- Ability to manage multiple projects simultaneously and/or remotely to support ANZ as required.
- Ability to communicate complex technical issues in a customer-friendly & solutions-oriented manner.
- Ability to work with and communicate with diverse work partners internal and external to GE and our customers.
- Strong business acumen and domain expertise in imaging/radiology market dynamics and ANZ macro environment
- Demonstrated experience with large-scale project management in construction, healthcare IT or medical equipment installations where deadlines were met on or ahead of schedule.
- A calm, analytical and customer-oriented approach to problem-solving (ability to manage and resolve conflict, communicate issues, and propose solutions).
- Ability to work independently managing multiple projects and competing priorities to meet scheduled completion dates and customer expectations.
- Excellent analytical, interpersonal, influencing skills with the ability to communicate with employees and customers at all levels.
- Formal coursework in project management.
- Working knowledge of Microsoft Windows and Office Applications
- Proficient in project management software such as MS Project
- Proficient with design tools such as AutoCAD
- Overnight travel is to be expected and travel throughout ANZ may be necessary while making use of collaborative technologies.
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
- Flexible working options and flexible hours
- Competitive salary
- 5 weeks leave (ask about "take 5")
- Generous leave & family policies
- Long term career opportunities (locally and globally)
Generous discounts for goods & services via our employee benefits program (think travel, entertainment & shopping!) *This was recently rated as one of our employees favourite benefits!
Women and indigenous candidates are strongly encouraged to apply. Please note that to be considered for this position you must have unrestricted working rights for Australia and be prepared to undergo a background check which includes a police check. All GE HealthCare employees are required to be fully vaccinated for Covid-19.
