Project Support Officer

Voconiq is a mission-based, data-driven startup providing a voice to communities in the companies, industries and institutions that influence their lives. The organisations we work with want to have meaningful relationships with the communities they operate around – not just listening, but actively engaging and working with these communities to create mutually beneficial outcomes. Voconiq has developed a sophisticated data analytic engine that enables this by translating community survey data into customer (and community) insights. We are creating positive change through science and bring the ‘Social’ to the measurement of ESG performance.

We are currently working in 11 countries on five continents, providing a range of challenging and engaging contexts to navigate in delivering our services. At times, these are contested spaces where our data helps to find constructive ways for companies and communities to move forward – other times, we work with industries to help create their first set of sustainability goals. In all our work, what we do matters and has impact. 

Our customers are diverse, including large renewable energy companies, mining companies, local government bodies, and agricultural industries. What they have in common is a desire to bring community voices into their decision making. 

What drives us each day is knowing we’re helping communities translate their experiences, concerns and aspirations into a language our customers can understand and then use to maximise their positive impact. And we’re growing fast, with big plans for the next few years.

Just like the communities we serve, we’re a diverse team and on the hunt for people with fresh insight, new ways of working— and the same passion we have—to make an impact on a local and global scale. We have people based in Melbourne, Sydney, Brisbane, Sao Paulo, Harare and more. 

We are seeking a Project Support Officer with experience and/or interest in social science and community engagement to join our Voconiq Service Delivery team. Under the direction of respective Project Managers, you will be an integral member of the Delivery team. You’ll be supporting end-to-end project delivery and ensuring our team, customers and community members have the information they need well in advance of when they need it.   

You will support all stages of projects, from planning and implementation but your contribution to reporting will be where this role sets itself apart from other Project Support roles. You will actively contribute to translating survey results into meaningful insights for our customers and our community participants. This combined with administering our community rewards program, creating communication content, updating websites, and scheduling social media posts, means this role will be dynamic and varied.  

The ideal candidate will have an analytical mind, strong attention to detail, high-quality written skills, and communication capabilities, and who enjoys working in a fast-paced environment. Managing multiple components of various projects is an enjoyable challenge for you as you are inherently organised and have great attention to detail. 

You will work across a range of projects and support the team to: 

• Provide support services to Project Managers and team members to ensure project milestones and deliverables are completed on time.
• Help co-ordinate all stages of projects, from planning and implementation to reporting.
• Interpret the output from research activities to prepare reports, presentations and publications using templates and examples from past projects – including primary drafting (with guidance) - for customer and community audiences to communicate easily digestible findings and insights.

• Relevant graduate qualification/s e.g., Social Science/Market Research and/or Communication/Science Communication or other relevant higher education qualification.
• Previous experience in coordinating multiple projects simultaneously with competing demands.
• Sound understanding of the social science research methods with the ability to communicate results in a way that is accessible and insightful.
• Strong administrative and computer skills i.e. MS Office, WordPress, Hootsuite
• Ability to work independently and manage effective team relationships.

Voconiq is based in Brisbane, but the role can be performed from other Australian locations. We’re very open to flexible and remote working arrangements and will happily workshop with the right candidate to agree a mutually beneficial schedule. You’ll be reporting to Naomi Boughen, Co-Founder and Service Delivery Director based in Brisbane. Please submit your application, including a cover page, via the Seek Apply Now button.