Quality and Education Manager- Glenvale

As our Quality Education Manager, you will lead the home in relation to quality care and services, ensuring quality governance, compliance and the competency of team members is delivered to achieve the requirements of the Aged Care Quality Standards. You will assist in identifying improvement opportunities as well as hands on support in remediating gaps, and coaching Care Home leadership team for sustainability.

About the Care Home

A modern care home built on two hectares of land, set in a quiet suburb of Glenvale, just 5kms west of the Toowoomba town centre. It consists of 124 beds, a with various care units such as dementia, respite, and palliative. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.

In this role, you will:

• Provide quality focused leadership and coaching
• Provide guidance in relation to documentation/recording to ensure care and services provided meets expected outcomes
• Develop team members knowledge and understanding of expectations of practice within the framework of the Aged Care Quality Standards and their own scope of practice
• Identify areas of employees skills/knowledge that require further learning/competency development and create a plan to achieve this
• Ensure care home and team members are prepared through preparedness activities, and maintains currency of the Commission Entry Questions.
• Maintain the Care Home's Plan for Continuous Improvement (PCI) in collaboration with leadership team Meet monthly or more frequently with the GM and CCM's to review and track progress of PCI items.
• Complete month end Quality Indicator Report, including analysing data, discussing and articulating insights with CCMs and GMs, and ensuring improvements are transferred to the PCI and implemented.
• Responsible for ensuring Government NQIP (National Quality Indicator) program data is submitted in line with Bupa timeframes, and analysed, with any improvements documented and actioned
• Coordinates the completion of all monthly Care Home Audits within the Operations Essential audit program.
• Management and delivery of the highest quality clinical care of Residents person centred care for residents, including assessment, planning, implementation, and evaluation
• Maintain accurate records and documentation consistent with policy, legislation, and privacy requirements

• Bachelor of Nursing or Equivalent is essential with current AHPRA is essential
• Postgraduate qualification in Aged Care and Cert IV in Training and Assessment (TAE40116) is desirable
• Proven track record in delivering quality clinical care, coaching, delivering training
• Ability to foster a team environment and build collaborative relationships
• Highly effective communication, leadership and relationship management skills
• An understanding of Resident Rights, Aged Care Accreditation Standards and Outcomes

• Supportive, collaborative, and caring team culture
• Continual learning and development opportunities
• Flexible working shifts and arrangements
• Relocation and accommodation assistance available
• Internal transfers across our care homes
• Sponsorship opportunities available to eligible workers
• Subsidised Private Health Insurance for you and your family

We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.

How to Apply

Click Apply to be taken to our online application process. As part of your application you will be asked to complete pre-employment checks.

Bupa Villages and Aged Care is a NDIS approved provider. As part of the NDIS scheme, employees working within a NDIS facility, in a risk assessed role, must have a completed NDIS check. This is part of compliance and needs to be completed prior to commencement - successful applicants will have this cost reimbursed upon commencement.

To learn more about working at Bupa please visit our website: https://careers.bupa.com.au

Bupa are committed to providing equal opportunity and access to employment and career pathways to First Nations peoples across Australia. We have a dedicated team that supports First Nations candidates through our recruitment process.We aim to provide a culturally safe workplace where First Nations peoples knowledge, education and lived experience is seen as a strength. Bupa have publicly committed to a holistic approach to First Nations engagement, development and celebration through a partnership with Reconciliation Australia who have endorsed our second Stretch Reconciliation Action Plan (2023-2026).

We acknowledge the Traditional Owners of country throughout Australia. We pay our respects to Elders past, present and emerging and celebrate the diversity of Aboriginal and Torres Strait Islander peoples and their ongoing culture and connection to lands, waters and skies.