Quality Assurance Officer

Bluelink, L'art de la Relation.

BlueLink is an international group with expertise in customer relations. Our full multilingual service offers all the needs expected by leading brands in the fields of airline transport, tourism, bank and luxury in terms of information, reservations sale, complaint handling and customer loyalty. 

We believe in the value of relationships and the power of emotion to create a link between people. Our team members consistently display an attitude of excellence and the ability to think like a customer. For BlueLink, the human being is always at the heart of relationships.

The Role

We are looking to employ a dedicated and self starter Quality Assurance Officer (Korean language) with great analytical and communication skills to join our successful team.

In this role you will partner with Supervisors and Team manager to assess and improve the quality of service provided by our agents to our clients.

Who are we looking for?

• Have an exceptional competency of Korean written and speaking language.
• Have a background in the delivery of client services and a knowledge of contact centre operations, coupled with a strong commitment to service improvement and compliance.
• Be driven by the mission of ensuring staff are meeting all compliance obligations and are maintaining high standards of service quality, in order to continually improve our world-class client experience.
• May have previous experience in Quality Assurance or be seeking to develop your career into this area.
• Display of integrity, professionalism, team spirit.
• Have good initative and business acumen.
• Must have strong communication, organisational and time management skill.
• Good problem recognition and problem solving techniques.
• Ability to work with own initiative and meet deadlines.
• Dedicated, flexible person with the ability to work well under pressure in a fast paced and dynamic environment.
• Ability to multitasking and attention to details.
• Have great enthusiastic attitude at work and good people and communication skills (both written and oral).
• Ability to work on multiple priorities.
• Must be computer literate and proficient in MS Office applications and has the aptitude to learn new technology.

So why join BlueLink?

• Hybrid work available following training period (2-3 months)
• Great opportunity to kick-start your career representing well-known brands
• Full comprehensive training program
• Be part of our multicultural team in a fun, supportive environment
• Located in Pyrmont (Darling Harbour), a 5-minute walk from City Centre and access via Lightrail.

Our Commitment to Diversity and Inclusion 

Bluelink is committed to a workplace that is diverse and inclusive, where employees are embraced for their unique qualities and valued for their contribution. We believe a diverse and inclusive workplace brings out the best in everyone, and helps us to deliver a world-class client experience. We encourage applications from candidates of all cultural backgrounds, genders and sexual orientations, as well as those with Aboriginal and Torres Strait Island ancestry.

If you feel you have the relevant skills and experience for this role and you are excited by the prospect of joining a business that is on a mission to enhance the world we live in, we would love to talk with you. 

• Flexible hours available
• 1 year of relevant work experience required for this role
• Working rights required for this role